Onelife Fitness - Holly Springs Sports Club — Local services in Holly Springs

I really like this place I'm not going to lie I just don't have the time nor effort to workout anymore with work great equipment great atmosphere.. it's just unfortunately I signed up for a gym membership in December of 2023 I belive on what I believed was a one year contract because the person told me I would have to renew again once the year was up and told me about the 60$ buyout of contract. I worked out 3 to 4 times a week for 5 months about then got busy and unmotivated. 2, ,3 ,4 ,5 months pass and still haven't gone but I didn't buy out I just told myself that I would pay the rest of the contract and not pay the 60 to buy out. January February march I have gotten charges to my account for my membership not the end of the world just decided to contact and see if I could cancel my acount and hopefully get a refund for my 2025 months of payment since I hadent been there well before 2025 started probably 8 or 9 months since I've visited they can look themselves. But they are refusing me a refund on my 2025 months which totals about $120 and then think about the months in 2024 I didn't use it at all from probably June or July to end of December so another 6 months×$40. So roughly about 9 months to current straight of not using the gym. Just do the math for me not using any of there services the last half of 2024 they made almost 300 off me for nothing. But again I am not complaining about that I'm worried about 2025 I chose not to buy out of the contract because I was told the billing would stop and I did decide to finish the contract and keep word but I'd hope they would keep the word of their employee who told me the contract ended and just refund my 2025 months. I understand terms of service but I've seen better business practices and customer retention out of a mom and pop carwash that I can tell struggles. This is a multi million dollar facility... feeling a bit scammed right now by one life and whoever responds to this from one life if they could olease tell the internet when I last came and worked out at your facility was? Your salesmen told me the "version" of his TOS honor him because he is corporates voice at this point the customer should not get screwed at that point edit: refunded march and February, but in order to get out of the January charge they made up a visit that i made at 1pm on the 22nd i asked for camera evidence and they refused to provide.... i would have been at work on the 22nd at 1pm. this is gross business practice... my friend told me about @CRUNCH fitness and it costs 15 bucks a month instead of 40 and it has better equipment. if i do start to lift weights again i will go there not these...

I’ve been a OneLife member for 3 years. I’m aware there’s an increase of members with the new year, however, I anticipated a large fraction to transition to the new Woodstock location and that the numbers would die down. I am extremely disappointed in Onelife’s lack of capability to manage their crowds better.

I’m also aware of peak times (before/after work.) I’ve attempted rearranging my schedule to try a multitude of different times (5 AM, 6 AM, 7:30 AM, 10:00 AM, 2:00 P.M…..the list goes on) to avoid larger crowds. It is miserably crowded no matter the time.

-You have to wait for just about every weight machine and feel rushed to finish because someone else is waiting too. -Cardio machines are a 50/50 availability. -The sauna is PACKED - it is average to have 6-10 people in there. -The avg. wait time I’ve experienced w/ tanning beds is 20-30 minutes. -I’m all for body confidence but I am OVER you Instagram girlies taking pictures in the locker room despite messages from management posted on the mirror to refrain from picture taking b/c of privacy. It is LITERALLY A LOCKER ROOM YALL. -Parking is awful. If you’re able to get a spot in the gym’s actual parking lot - congratulations. Otherwise, the nearest parking is at Home Depot. POTENTIAL SOLUTION- My biggest frustration is the lack of data in crowd size times offered to members. I used to be a PF member, where they offered a ‘Crowd Size’ meter per every 15-30 minute increments for members to see throughout the day, to assess when they’d like to go based on their preferences. Perhaps this is something OneLife could gather data on and share with members in live time. Even with this solution though, you simply have too many people at one location. Takeaway - Unless management decides to make some drastic decisions with crowd control, this place has become absolute trash. Despite their amenities, I’d pay triple times over elsewhere to not be treated like another number in their...

I am writing to express my disappointment over the recent interactions I've had regarding my membership renewal at Onelife Holly Springs. I have been a member for 14 months, a commitment I honored by paying in full, with my membership due to expire on December 17th, 2023.

A month ago, I had a discussion with the front desk manager who assured me that renewing my membership at the same rate would not be a problem. When I visited three weeks ago to renew early, I was informed about the ongoing transition to a new system. Despite this, I was again reassured that my membership could be renewed at the same rate. I signed a new agreement, and my AMEX card was swiped for the transaction. I was also told that the General Manager (GM) would personally add the two additional months, as it could no longer be included in the agreement. I was expecting a call later that day to confirm the completion of this process, but no call came.

I followed up the next day and received more assurances that everything was in order and would be finalized in a few days, with a promised call on Wednesday that never came. I was even informed that the GM was aware of the situation and would handle it.

Two weeks ago, I visited again and was reassured by the manager that everything was all set, but still, no call back was received. Today, when I met with the same manager, he informed me that we had to start the process from scratch. After recalculating and agreeing on the terms, I was surprised to learn that he had written it up as a Basic membership instead of the Premium membership we had agreed upon. When he consulted the GM, I was told that they would not honor any previous agreements, verbal or written, made in the last year or over the past five interactions in the last three weeks.

I am deeply disappointed with this lack of professionalism and consistency. I request that the GM contact me as soon as possible to schedule a meeting so we can discuss this...