Monarch Trophy Studio — Local services in Hollywood Park

I wanted to share this with other people about Monarch Trophy. I am a coach with a budget given to me by the parents. I am a busy business owner as well. I came to Monarch with the budget and a request to get something unique. I really get tired of the same trophies every year. We found these wonderful trophies for the kids and they helped me figure everything out. All the parents loved them, the kids loved them. I've went back several seasons in a row now. All I have to do is shoot some emails and they take care of everything. Their showroom is very impressive. Go there and shop. You'll get tons of ideas on the possibilities. Biggest I've ever seen. Service is my kind of style. Hand holding as much as needed. I need hand holding when I don't know anything about a topic.

Then I wanted to give some gifts for some very special people in my life, I found a deal at Costco so I bought them. I wanted them engraved. There's a photo attached. The guy at Costco said they don't do that at the show booths. I didn't worry because I knew Monarch would take care of me. I told them what I was hoping to do and they made it reality without me having involved. The results are stunning and my gifts were well received. What I love the most is that I don't know much about giving nice gifts, but I want to learn. My contact person at Monarch reassured me of my choices and helped me figure out how to ship them (another puzzle of mine). I won't go anywhere else. Never ever. You go where people take care of you and...

This is not my first order with this company. I ordered 3 trophies with no problem. I ordered some monogrammed note books with Hebrew script. Loved them. I ordered a box with crystal cups and wine bottle. Everything monogrammed for my parents anniversary. Perfect. But for some reason this last order was unpleasant. Maybe cause all I got was a very small custom pocket knife. I felt the Lady taking my order was condescending. Said she would email me a layout of name for me to choose. 3 days later I call cause didn't receive email. She blames me and said she did. So she sent it with her name on subject, which is the right way, or with Monarch. It has all caps or with small on layout but didn't notice small because we had already discussed all caps. The knife is very small to begin with so I decided all caps from our face to face discussion. So I call next day to see if ready. She said No and blames me again for not choosing all caps or w/ small. And I remind her we already had talked about that from the beginning. I could tell this lady was not interested in helping me from the...

I recently had the pleasure of working with Dalissa Gonzalez at Monarch Trophy Studio to design a custom trophy for our annual March Madness Tournament, and her exceptional customer service truly stood out. From the start, Dalissa was attentive, friendly, and knowledgeable. She took the time to understand our vision, walked me through various design options, and provided valuable suggestions that enhanced the final design. Her commitment to excellence and regular updates made the entire process seamless and enjoyable. When I saw the finished product, I was blown away. The trophy was stunning and exceeded all our expectations, clearly reflecting Sarah's passion and attention to detail. I highly recommend Monarch Trophy Studio and especially Dalissa for her outstanding customer service. If you want someone who genuinely cares and delivers exceptional results, Dalissa Gonzalez is the person to see. Thank you, Dalissa, for making our event...