bb.q Chicken Galleria Oaks — Restaurant in Hollywood Park

I recently visited your restaurant with my husband and was deeply disappointed with both the service and the quality of the food. Having lived in Korea, I am very familiar with BBQ Chicken and had high expectations based on that experience. Unfortunately, our visit did not meet these expectations.

First, the customer service was lacking. When the drinks were served, the staff did not respond to "thank you." Additionally, I ordered the Golden orginal chicken and secret sauce half and half boneless chicken, but the food we received was not up to standard. The fried chicken had an odd taste, and the seasoned (secret sauce) chicken was worse having a soapy and spoiled flavor. I could not eat more than half and had to spit it out. My husband also found it unpleasant.

When I expressed my concerns to what appeared to be a manager, the response was dismissive. He suggested that I was expecting the same taste as BBQ in Korea, implying that the flavors would naturally be different. While I understand there may be regional variations, that does not excuse serving food that is clearly spoiled. When I pointed out the issue, the manager claimed that he wasn’t involved in the kitchen, which I find incredibly irresponsible. If he isn't aware of the food quality, how can it be acceptable to serve potentially unsafe food?

To add to our frustration, my husband experienced stomach issues after the meal. Upon entering the restaurant, we immediately noticed an unpleasant, warehouse like smell, and there were no other customers present.

The chicken was not only poorly prepared but also seemed completely different from the photos on your menu, with the meat being unnaturally thin, almost like it was pre sliced for hot pot. This discrepancy between the photos and the actual product is misleading and unacceptable. The golden original chicken didn't resemble anything shown in the promotional pictures.

Lastly, when we called ahead to inquire about closing hours, we were told the restaurant closed at 10:30 PM, which was untrue. This lack of transparency and dishonesty is disappointing.

I hope this feedback is taken seriously and that steps are taken to...

The chicken tastes amazing. Minor points lost for having order sizes that are not very customizable: the smallest order of wings is too big, and there should be an option in between the $16 and the $30. Major points lost because they don't allow you to select all flats for the bone-in wings. They give a woefully poor excuse why they won't do it; like, if I'm literally the only customer in the restaurant, why can't the host/server/person taking my order ask the kitchen to make my wings all flats? If they come back and say they're out of flats or they only have 10/18 that I ordered, that's honesty and good service for doing what you can. Not asking them and refusing to try is bad customer service. It's not even business-logical; you may as well charge me a dollar or two like any other wing place for all flats. I typically eat wings every third day, and I would become a regular immediately if they offered all flats, but since I don't really care for drumsticks, I don't really want to keep eating here. There is a significant difference between supply constraints and bad customer service, ESPECIALLY for a brand new restaurant with EXTREMELY low volume. To the owners of the business: please don't respond to this review unless it's to tell me you're adding all flats to the menu. I don't want an apology, I want all flats, and an apology without action will worsen my opinion of the...

This review is based solely on the service, as I have not yet tried the food.

A few weeks ago, my husband and I arrived at this location about 40 minutes before closing. However, we were informed by the hostess that the kitchen was already closed, and they would not be able to serve us. While she was delivering this information, a male employee stood nearby with his arms crossed, watching us in a way that made us feel unwelcome. Additionally, the hostess was not particularly apologetic or courteous when explaining the situation.

Having worked in customer service and the restaurant industry for several years, I can quickly recognize when service is lacking or when employees simply do not want to work. I understand that every business has its own policies, but if the kitchen closes earlier than the posted hours, that information should be clearly communicated on the website or handled with more professionalism and hospitality.

A few days after this experience, I called to inquire about job opportunities, and the person who answered responded with a dismissive “uhhh no” in a tone that came across as indifferent and unprofessional.

Unfortunately, these interactions have left me hesitant to try the food, and I am now considering visiting the Live Oak location instead, despite this one being...