Marlene Granados Beauty and Medical Spa — Local services in Hollywood

My initial experience was great. So great in fact a recommended 5 of my clients whom became reoccurring customers.

My husband knew I enjoyed it so much that he decided to purchase $300 worth of gift certificates for the holiday for me.

Unfortunately, when I called to use my gift certificates I was told that they were no longer valid bc it had been 5 months and they expired at 3 months, which it does not state anywhere on the certificate.

When I told Marlene I was unaware of this policy she ignored me for 24 hours.

After several texts to please advise she told me nope that’s policy.

I happen to be a small business owner as well and understand the value in my clients and make it my mission to never make anyone feel like just a number.

She was completely unprofessional and unappreciative that not only did my husband chose to support her small business during the holidays but for the fact that I have sent her several of my clients as well.

Bad move and very upsetting. This is why people lean on big corporations and give little faith to small business when it comes to...

Be very careful and do not buy gift cards from this business… They sell you gift cards with a three month expiration… When have you ever seen a gift card that only lasts three months… I made the unfortunate mistake of forgetting that I had bought my daughter a gift card and called them personally and spoke to the owner…she absolutely refused to help me out in any way, shape, or form… She didn’t even try to accommodate me at all… So I lost about $150 that I paid for a gift card…she offered me no resolutions whatsoever… So she gets my hard earned money and I don’t get a service… I even offered to pay extra pay additional $ or the difference, but she wouldn’t budge…she flat out refused… I have a feeling this happens to a lot of people… She just states how the policy Is written everywhere… But How many of us actually read the fine...

I called to get advice about skincare and the beauty industry and they gave me knowledgable advice from this spa . I called for advice about the skin , beauty and they gave me everything I needed to know . This lady took her time to explain everything I needed to know and is very passionate yet professional! The lady I spoke to when I called is wise about skincare and body and they have been in business for years. They are so nice, and they take care of their customers with high quality! Best advice about beauty industry where you can’t find anywhere else and best care. Get the best...