Dollar General — Local services in Holts Summit

Store has been noticeably updated in the last four years which was probably the last time I visited this particular dollar general. As with nearly any DG store it appeared cluttered with too much product and not enough space to put the product away neatly. Employees were friendly but not over friendly to where it can be semi annoying to the weary shopper. It would be helpful to shoppers and possibly the employees if the store did not appear to be so full of items. I feel isles have always been narrow as well. This is a noticeable trend in most Dollar General stores and not just this one in particular. I did enjoy that the parking was not an issue as there were several up close parking spots to choose from during the time I visited this particular store. The store although cluttered did appear to be clean for the most part. I also noticed the employees on shift worked well together, which may seem slighly insignificant, but I have frequented stores where there is little semblance of team work. This makes for a better shopping experience for the patron when employees are professional in nature. Overall Ibwould visit the store again when and if I am in the...

Customer is partly to blame on this one. Lady was taking her time unloading her buggy, item by item, then after the young lady rang up her purchases, ( people 5 deep in line behind) the lady customer started disputing prices that had rang up, all the while undaunted by those of us standing patiently awaiting our turn. Now. Whilst this was taking place, another employee, I ascertained was management due to the fact he was counting money at the register directly next to the aforementioned register. My take on the situation was/is the mgr. could have put $ he was counting up in a secure local and maybe opened another register to keep the line flowing fluently.Now. I have a few years retail/ cust.serv. experience so I have dealt with similar situations successfully, so instead of pitching the proverbial fit , I set my items down on the closest shelf and left the business. Also ,,, bad,,BAD practice to count money out in the open, right by the front...

We pulled up 12 minutes before they closed. Before we even got to the door one of the employees opened the door and shouted “5 minutes until we close” after being there for just a few minutes she began to yell how many minutes we had left before we had to leave. I have worked in customer service long enough to know that you don’t tell your customers to leave when they are in the store, even if they come in 2 minutes before you close. Let alone yell at all the customers how much time they have left like it’s a game show. This is all beside the fact that they were trying to close early. Won’t be coming back that’s for sure. I’ll drive the extra few miles for some decent customer service, I would be embarrassed. Guess that’s what we get for grabbing one thing...