BluTaco — Restaurant in Holts Summit

Ok, where to start. I have been here 5 times over the last year and every time there has been at least one failure! To start, drive thru is a joke, the speaker has never worked since the first visit. When you pull up to the window to give them your "drive thru" order you do not even have a menu to refer to when trying to "guess" what you would like to have on your entree. The menu board that is outside where you would normally give your order through the speaker does not even reflect ALL of the available options you may have, not does the online app (I'll get to more detail there later). So you pull up to the window and while your there trying to give your order you notice that several other prospective customers finally give up and drive away from the order line, because let's have it this is the most time consuming way ever to take drive through orders. Another time I decide maybe it would be more efficient to go inside to give them my order, this is where I discovered that even though they are not on the outside menu board they do in fact have other options (jalapenos and sour cream were what I requested). Then my visit tonight was what topped it all. I decided to try using their app to place an order, keep in mind I parked in the back of their parking lot to do all the setup and actual ordering as well a get a payment to work (although it has Google pay as a payment option it does not work with their app), once the order was paid for I received an email that the store has received my order so I pulled around the building and parked in the designated parking space for mobile app orders and the instruction on the sign say to call the number to tell them you have arrived. The person who answered the phone said let me check to see if we have your order and explained to me that they don't get anything to tell them there is an app order, he verified my order and Said someone would be bringing it out to me in about two minutes. I waited another 13 minutes in my truck waiting for my order, them gave up and walked inside very discouraged and upset and asked for my order and they replied that I should have went through the drive thru, which made me even more upset because this place is become even more inconsistent with EVERYTHING. Then a little later after I had calmed down I decided to call and find out exactly how a mobile order should be picked up And really didn't get a straight answer for that. They gave excuses like they had an event going on that night and that they would be contacting tech support to see if they can get notifications when an app order is placed, that was not even what made this bad, I was ok calling in and assuming they would start preparing my food when I called, the problem is they aren't Even clear with themselves how a mobile order should be handled once they have verified they had an order. Keep in mind I'm not counting any time it took me to set up the app, prepare my order, and pay, but from the time I received the email that the store received my order until the time I walked out of the restaurant with my food was 47 minutes, totally unacceptable! They need to realize their sole business is customer service and they failed miserably. The first thing they need to do is fix the completely forgotten drive order system, then make the menu ACCURATE, and get rid of the parking signs for mobile app orders and have customers come through drive thru and tell them at the SPEAKER that they have a drive thru order, like almost every drive thru restaurant does, and last but not least give the customer reasonably accurate information about what expect with their order. The person I talked to on the phone claims bluTaco to be a small company that struggles to have the support that larger companies have but the reality is that bluTaco is getting smaller every day because of inconsistent practices. I'm my travels all around Missouri I've noticed that these restaurants are closing. Now, to the food. The food has been good consistently, one time some...

I've driven past this place on numerous occasions, and finally took the opportunity to try the food. Chose a few tacos ( pork and ground beef), as well as a beef burrito. All items contained cheese, lettuce and sour cream, so I could obtain a more accurate critique in regard to quality and taste. Results: All items met expectations relevant to quality standards, but wasn't overly impressed with product taste. In essence, I find that one would find it more appealing, should they blend their own concoction of spices and ingredients, unfortunately, there just wasnt that Burst` of flavor that makes it stand out.

Dear Owner, we deeply understand how negative reviews can impact a business, and greatly understand your concern, but as customers, when a business or their product proves to fall short in areas of Quality, Safety or Health, our goal is not in damaging it`s reputation, but to inform the business to lacking areas. We understand your business processes are in providing custom built products as per each customers choice, but unfortunately, and in regard to additional reviews, the quality of taste, failed to...

I'm all about being a "fan" of my favorite businesses. I'm definitely a Blu Taco fan. I eat Blu Taco at least once a week since I work in the area. I have been customer since the first day they opened. In that amount of time, their level of customer service has always been exemplary and who doesn't love walking into a restaurant where they call you by name (think Cheers tv show). While I'm a creature of habit and order the same thing, I occasionally wander from my usual selection and order something different. The food is excellent every time and every time I drag a co worker with me to lunch, if they haven't eaten at Blu Taco before, they quickly become a fan. Hoping this restaurant continues to grow and we have more locations all over the state. BLU...