Hooky Entertainment Homestead — Local services in Homestead

Raving Review for Criseah!! We visited the arcade recently, and while the atmosphere was great, a few games were out of order. My daughter hit the jackpot twice on one of the machines, which should have given her 5,000 tickets — plus the tickets from the other games she played. When we scanned her card, it showed only about 4,700 tickets.

Criseah went above and beyond to make things right. She patiently waited with us at the register, personally reviewed the ticket count, and even looked at the video we took to confirm the wins. Thanks to her help, the tickets were corrected and added properly. She was kind, professional, and truly cared about making sure our experience ended on a positive note.

Criseah is a perfect example of what great customer service looks like — patient, thorough, and friendly. She turned what could have been a frustrating experience into a great one. Big shoutout to her!

Tip for other players: Take a quick picture or video of your big wins just in case. We noticed some of the machines didn’t award the full ticket amount, which I’m sure isn’t intentional, but it’s good to have proof. Hopefully, the facility will review and calibrate the games to avoid this happening to...

Wow! Just hosted my first birthday party with Hooky Entertainment in Homestead and I couldn’t be happier! From start to finish, the staff was beyond helpful and attentive. The food was on point, and the entertainment kept all the kids engaged with both bowling and the arcade—it truly made the party extra fun.

Even though the party was two hours, it felt like so much more because everything flowed so smoothly. They even refrigerated my cake for me, which I really appreciated. The staff kept checking in and providing us with anything we needed, and they allowed me to choose the area of my preference, which was super important to me.

I especially want to acknowledge Denayja (cinema manager), Kiara, and Danielle (our amazing party host) for their outstanding assistance in making this celebration happen so seamlessly.

Most importantly, my son thoroughly enjoyed his day, and that means everything. I was so impressed that I’ve already booked my second party for November for my daughter. Can’t wait to celebrate again...

I had an absolutely incredible experience at Hooky Entertainment in Homestead, Florida, thanks to the outstanding service from Jessie, the manager. From the moment my friends and I arrived, Jessie went above and beyond to make sure we felt welcomed and taken care of. She was attentive, professional, and genuinely passionate about creating a fun and memorable atmosphere.

The entire night felt like an amazing party — the energy was high, the service was flawless, and Jessie made sure everything ran smoothly for us. It’s rare to see a manager so hands-on and committed to ensuring every guest leaves with a smile.

Jessie’s leadership and dedication truly set the tone for the evening, and in my opinion, she absolutely deserves a raise for the way she represents Hooky Entertainment. If you want a great time with exceptional customer service, this is the place to be — and Jessie is a...