Geek Squad — Local services in Honolulu

On January 30, I took my laptop in to geek squad to get it repaired. After they examined it, they said it couldn't be repaired, They gave me several options, one of which is they said they could recover all of my music and photos onto a flash drive. They claimed that the drives I gave them didn't have enough memory so I agreed to buying a 128gb flash drive,, with the understanding that they could store all of my files on it. I picked up my items on2/15/2021, and when I got home, I proceeded to install the 128gb flash drive into my home computer. I was really upset 😡 when I found out that absolutely nothing that I asked for was installed onto that new flash drive that they sold to me. I also checked the drives I provided to them, absolutely nothing downloaded to them either. Trying to call the store is absolutely pointless because either the recording puts you on an endless loop or if the phone does ring, nobody picks it up. I will be filing a complaint with the BETTER BUSINESS BUREAU because of their...

The level of uncertainty on a item i placed 2 WEEKS AGO from your staff is very unprofessional. Why is it that different employees tell me different dates on when my order will arrive, and when I arrive on said dates its not there. I've been to the store too many times just for me to waste my time and have a different employee tell me on the estimated date. At this point I've been robbed from my money and demand that Best Buy delivers on my order real soon or a FULL refund of money. I have managers telling me on dates it should arrive, and yet nothing. At this point I have been robbed of my money and continue to be lied too. I won't stand for such incompetence. There needs...

Received very horrible attitude from the manager and just felt like they just wanted us to leave and stop asking questions. Told me I should call a mainland number instead of answering my simple question. Did not thank me or apologize for the service and lack of help they could offer. Basically they just want your money and will waste your time. Despite paying 200$ for a warranty they charged me for parts that did not work and for someone to tell me the same thing for the past 3 days. Do not expect them to give you even a friendly attitude when you have a serious...