The Home Depot — Local services in Honolulu

I purchased "in-store" a Refridgerator on May 16, 2021. The first delivery date available was June 30, 2021 (1 1/2 months later). Okay, I accepted that date. 2 days before the delivery date, I get a text that says the delivery date was changed to Aug. 18, 2021 (that's 3 months after my in-store purchase). I called the 1-800 delivery customer service number to find why was the date delivery date changed. Their explanation was that "it's on back order because people purchase refridgerators all over the USA from Home Depot, people before me are getting their refridgerators first". OMG, seriously? So, I decided to call the actual store (Iwilei Home Depot) regarding this situation. I wanted to know what other refridgerators they have available, in stock, in their warehouse here on the island. After talking to the automated voice thing, I sat on hold for 1/2 hour waiting for someone to pick up. Finally I just gave up, and hung up. Home Depot truely sucks when it comes to purchasing appliances of any type. This is the 2nd time I have issues when purchasing an appliance. The first time was when I purchased a stove. It got delivered, but it was the wrong size (note: I gave the guy at the store the dimensions that the stove will be put in and he said this stove will fit there, WRONG! ). The stove was still in it's packaging on a crate. It was never un-crated. It was just dropped off in my living room. I called 3 days later to inquire about a returning it for a refund. They said NO, they have a 2 day refund window after delivery. After arguing and going back and forth talking to associates on the phone for over a weeks time period, I finally got a refund. Whew, that was an ordeal. For now, I'm going to ask for a REFUND, since I still haven't gotten the fridge delivered yet. Then, I'll be heading over to LOWES instead!! NEVER EVER, WILL I PURCHASE ANOTHER APPLIANCE FROME HOME-DEPOT..... BEWARE - IF YOU PLAN ON BUYING APPLIANCES....YOU WILL BE...

My experience with my kitchen remodeling has been a nightmare. Our kitchen representative Hallie ordered our cabinets. However, she failed to mention the cabinets will not be customized to fit our kitchen layout. I'm not a kitchen remodeling expert. Yet, even I would think this should have been explained. My husband and I waited 4 to 5 months before any installation took place, and when they finally came in to install was when we found out the cabinets where not custom built for our kitchen layout. If anyone would like to see just how messed up the cabinets turned out to be please reply to this and I will provide pictures. Also, home depot had to provide us with a different contractor because their first contractor dropped them and refused to work with home depot. The contractors we have now are at no fault for this nightmare. As a matter of fact if it wasn't for the contractors we would have no counter tops or sink, even though temporary, home depot would have left us without a sink or temporary countertop for the next 2 to 3 months, because without a solution for our already paid for cabinets they can't measure for our already paid for countertops. Our only salvation is coming from the contractors, because they agreed to custom build our cabinets. However, although a solution, this will render warranty on the cabinets useless. A hit that we as a consumer must take now. In discussing the measurement with supposedly home depot's kitchen remodel expert Hallie, an argument erupted because she had the audacity to yell at me and blatantly lying about informing my husband and I about the cabinets not being able to be custom built for our kitchen. Who in their right mind would agree to such an awful layout for a kitchen? Hallie did not provide us with any copies of our layout. I feel like a complete fool thinking I could trust someone else to...

Do not purchase appliances from Home Depot. I've had the worst experience EVER! I went online and purchased a stove and fridge on 11/10/20. Both items were just placed on sale and both showed as in stock. I get a delivery date of 10 days. Two days before the scheduled delivery I get a phone call that says "sorry your delivery is now changed to 12/5/20. At this point I'm already upset. Fine ok we wait...Again two days before the scheduled delivery I happen to look online and now the date is 12/10/20. I didn't even get a call or email. Had I not looked online I wouldn't have known. Today 12/08/20 I get a message that says "sorry your delivery date is now 03/02/2021. Are you kidding me???? You're telling me that I'm going to have to wait 4 months to get my items and even then it's still a MAYBE?. I called Home Depot and Samsung the distributor. Samsung's answer was basically FU too bad. Home Depot's answer was well once we give the order to them it's out of our hands. Really? That's the experience and support you want your customers to have? Spending several thousand dollars and you say oh well sorry it's not our fault. Here's where it gets better. They told me , well we can find another product for you that's similar. If it costs more you're just going to have to pay for the difference. UHHH....bait and switch much? You put a product on sale that you don't even have....that also showed as in stock....then tell me well you can take your chances and wait 4 months....or pay more money to get something similar sooner.

NEVER BUY FROM HOME DEPOT. They'll take your money and don't give a rat's backside how you're affected in the mean time. I also love how their social media doesn't allow people to post comments on their page....hmmm...