Garden Center at The Home Depot — Local services in Honolulu

this is the worst experience i have had to endure. i was there to pick up a large item that my friend could not fit in her car. i had the receipt and it said, "will call merchandise pick-up." i went to will call. clerk sitting at the desk responded to her cell phone before she acknowledged me. i handed her the receipt, "special services customer invoice." after not finding the merchandise near her desk, she called someone. he went to the "garden" area. i stood there for some time without anyone checking back with me to tell me what was going on. finally, i could not wait any longer so i went to the service desk to explain my problem. the person there said that there were a number of the grills outside on display, they just needed the key to unlock them. i could not wait any longer so left.

i just got off the phone with the service desk. there were two female employees who did not identify themselves so i do not have their names. they placed me on hold both times after i explained by situation. finally the third person i spoke with identified herself after asking me a number of times who i had spoken with. i asked if i needed to explain myself again. she finally said her name was Gina.

i wanted to know whether i could park next to the grill display out front so that they could load one for me. i confirmed that i had the receipt.

felt i should share this customer service experience. sorry home depot, you all need to understand what customer service is. it is NOT what you are...

You ran an ad for the Micracle Gro Garden Soil @ 3/$10.00 that I received on the 8th of April. I went to your store early Thursday morning so that i could purchase the above, only to find out that you folks were already SOLD OUT, which was very hard to believe because I reached your store 1 hour after you opened. This is not the first time that i've made special trips to your store just to find out that you never had a item advertised. The lady in the garden shop told me that you were giving out rainchecks to prepurchase this item so that when it came in I would be able to get it. Well after standing in line at your customer service counter for 1/2 hour, they tell me that there is no such thing . What is the story on this?????? This is false...

WORKED there for six months or so. Register Confusing and to look up on the Computer Register a single Screw or Nail.. Does Anyone except CONTRACTORS KNOW-- ??? Too Intense And TOO MANY THINGS TO LOOK AT FOR THE BARCODE !!! VERY SURREAL BUT INTENSE... PEOPLE EVEN TRY TO HIDE THINGS IN OTHER BOXES THEY ARE PURCHASING.... CONTRACTORS WOULD BRING IN LIKE 5 RECEIPTS TO RETURN ITEMS... THEY DIDN'T USE IT... ETC... WELL, IT WAS BOUGHT FROM CITY MILL OR LOWE'S AND NOT IN HOME DEPOT COMPUTER AT ALL 😕!! WELL, HOME DEPOT SAID TAKE IT ANYWAY AND GIVE THEM A GIFT CARD.... WHAT THE HECK?? THE WHOLE EXPERIENCE WORKING THERE WAS INTENSE AND SURREAL.... TOO MUCH EVEN FOR $13.00...