Brass Bear Antiques — Local services in Hoover

I took my mom and daughter shopping here today. My daughter is hearing impaired. She saw a Betty Boop antique statue and walked towards it. I asked her not to touch it, but due to so much background noise I do not believe she heard me. She fell backwards off the statue and knocked down an old concrete, garden figure. Her drink spilled a bit when this happened. I immediately cleaned up the drink. When an employee approached us, I said “I’m so sorry about this.” He ignored me and said “I’ll be calling the vendor about this.” My daughter was crying from falling. He didn’t check on my daughter or tell me their policy on broken items- didn’t even tell me if I would have to pay for it or not. He picked up the figurine and walked off. It was $15 dollars. This item was not antique, nor anything special. We continued shopping. I was buying several items and went to checkout about 30 minutes later. As the very rude old lady rung up my items, the previous employee walked up and smacked the sale tag for the broken figurine on the counter. He said NOTHING. The lady said NOTHING. She just told me my total with the $15 added. I had already handed her my card before he walked up. I asked her if they were really going to press the issue of $15 and why they didn’t think I was worthy of a conversation about their policy (there isn’t one). She just stared at me and charged me without my consent. My mom asked, “Well can we at least have the statue?” They acted appalled that she asked, but we paid for it. I told them I didn’t want it, but I wanted a picture of it so I could dispute with the bank. An employee tried to move it off the counter while I was taking a picture. If you have small children, especially with special needs I would highly advise you not to shop at Brass Bear Antiques. I saw previous reviews mentioning that employees at this establishment treat people of color poorly. So maybe no one should shop here in general....

Yesterday we had a less than desirable experience with customer service. It first started when we entered the building and were looking for a cart. Male employee states “yall look lost” and not in a joking way. After walking two aisles we ask for assistance in a glass case. This same male employee was less than enthusiastic about helping us. Then, after shopping the mall for over 2.5 hours we were ready to check out. When we approached the register another older male sat on his stool and didn’t even acknowledge that we had approached or even stand up. We had one item out of an overflowing cart full that we asked for the vendor to be called to ask for a discount. He automatically said, “no, I can guarantee you that they won’t so we will just put that back”. It was a $40 item but again we had a large purchase. He then pushed it aside without even asking me if I was still interested. Later, during the checkout process my friend stated that she wasn’t sure she wanted something multiple times. He continued to remove the tag even after the fact. I told him that if he would put it back on I would be happy to return it to the booth as it was someone I knew. He ignored me. After spending close to $400 and being vendors ourselves we were VERY dissatisfied with the rude customer service. Not to mention how many other people are not buying things because they refused to contact a vendor. Therefore, the vendor also loses out on a sale as well. Having worked at multiple antique malls for several years, this is not how customer...

This is no reflection of the vendors, but a reflection of the staff. My family owned an antique business for 20 years, so I have had much experience with antique malls. Never have I been treated so rudely by staff at an antique mall. And it was so unnecessary, all over a few dollars. There was a 20% off sign in the booth that I shopped. When I went out front to pay, he said he didn’t see a notation in the computer about the sale. Again, I have a ton of experience in antique malls, so I know what I saw, and I even checked the initials on my items to make sure they matched the initials for the sale price. Since it was such a little amount of money, and he acted so put out by having a walk to the back to check, I told him not to worry about it. However, he could’ve said oh it’s no trouble, or apologize for the lack of clarity, anything. But nope, he said none of that. Very rude attitude and unfriendly and not trying to help. If you don’t wanna work, sit over there and watch TV and let somebody who wants to be friendly help the people who are spending money at your establishment. Even if it...