Waffle House — Restaurant in Hoover

Unfortunately despite the food and service being excellent they were obviously way too understaffed which led to me having to wait for an hour to get my food despite their only being for customers in the place. From what I could tell the cook was the only one there working and so my complaint is not with him but with management and administration. I was also very very unhappy with the fact that I could not place a call in order and was hung up on when I actually did reach a person and inquired about placing a carryout order. Honestly the only reason I waited so long was because I am a gardener and had been working outside in the freezing cold all day and night and was extremely hungry and they were the only place open and I saw how hard the cook was trying to appease everyone and do his job despite the lack of help. I actually felt very sorry for the guy and he was very but unnecessarily apologetic for the situation and I ended up giving him an larger than average tip for his good character, integrity and service. Sadly, it's an all too familiar situation with blue collar jobs and yet another example of why Us workers deserve much more respect from management and appreciation in the form of greater benefits and higher wages, that which we actually and desperately deserve and in my opinion is the best and easiest way to make the US a stronger Union at the grass level. This country is beyond screwed up when it comes to wage compensation. Workers have more than good reason to despise most politicians and businesses who only play games with us workers in order to selfishly extract the most wealth possible for themselves while the rest of the country is being run...

I don’t expect much while dining at Waffle House, I’m even okay with bad customer service, but we didn’t even get the bare minimum tonight. Tonight with multiple employees, we waited 20 minutes before anyone even acknowledged us. There were only 3 occupied tables including us. When we did order, I asked for gravy to which Crystal, our waitress, said “we may not have any made, I’ll check”. She never asked the cook (we were sitting at the bar in front of the cook) and she never told me that they didn’t have gravy/would not cook gravy. If I had known that, I would’ve ordered something different! When she called our order, no mention of gravy. She also never wrote it down on our ticket. We had to ask several times to get our coffee refilled. Service was terrible and slow for all customers dining in. To top it all off, someone ordered gravy about 15 minutes after I did and she again told them “we don’t have gravy made”, but the cook overheard and made that customer gravy! Our waitress, Crystal, avoided us and other customers like the plague. The cook and her were arguing throughout the night. I’ve been to this Waffle House location before while ONE employee was working, doing both the cooking and waiting on several customers, and it was a very good experience overall. Tonight was such a...

Even at 11pm, Waffle House doesn’t deviate from its incredible service and food because of exemplary employees like Mitch and Casey!

Waffle House is always good. I don’t know if it’s the friendly, slightly busy atmosphere during the morning hours, or the food and how incredibly delicious it is. Either way, when I go to Waffle House, I always expect it to be a pleasant experience, and it always meets and exceeds my expectations.

Tonight was different. It was different only in that it was 10 times better than anytime I had gone before. It was 11 o’clock at night and I walked into the empty restaurant where I was warmly greeted by Casey, who quickly took my order. Mitch prepared my food in less than 5 minutes and as he gave it to me, we began talking about soft bacon, syrup on hash browns, and cars.

Overall it was an amazing visit, and I’m positive it will...