Hacienda Mexican Grill — Restaurant in Alabama

I want to warn everybody about Hacienda Mexican Grill located on Valleydale Road. My experience with my family of six was an obvious scheme worked at its best. My mother and I decided to split a bill in half. I paid with cash and she paid with a card. After the server took my money they came back and acted as though I didn't pay. Of course, I disagreed because I knew I paid and my two sons 12 and 14 made the comment they saw the money. The server disagreed and offered to show me a video. I agreed to watch the video, but what made me suspicious is that it took them 30 minutes to get the video ready to show me and we were the only people there. When they presented the video to me, it was not a clear shot of me or the server. There was a large Banos sign in front of the camera. I asked very nicely if there was another video shot and I was told no. After the response of "no" I mentioned other cameras that I saw in the restaurant. I was told they would not work. The manager made the mistake of showing me more camera views and there it was, a camera right on me. I asked to see it. He showed the film and the whole time I am explaining everything I'm doing in the video. On the camera, I see the server putting something into their pocket. I ask what did they put in their pocket. Next the Spanish starts! The manager response, "They put a pen in their pocket." It was obvious I was not going to win. I made it VERY clear I have never done anything legally wrong in my life and I guess they needed the money worse than me. As you may have already figured, I'm really upset by now. As I'm getting my children I think to myself...I want a copy of the camera film. When the manager hears me he comes rushing out with my money. They blamed me and made me feel like a criminal. I hope this doesn't happen to any of you and if you eat there I would be very aware of what's happening around you. FYI there were roaches in the managers office next to the kitchen. Disgusting manager, servers, and restaurant! With this experience, they have lost multiple customers because of...

This was hands down our favorite Mexican restaurant. We drove from McCalla just to eat here. Even though they are much more expensive then much closer ones. But after ordering some food from here on Friday. And yes I know it's a restaurant and Fridays are busy. But we waited for a Togo order for almost an hour. That cost 70 dollars for 3 people. And we got the worst food and one salsa to split between 3 people. My father in law is in town so we took him to our favorite spot. The item he was looking forward to was missing. My food was smooshed at the bottom of the bag. Because they didn't secure the top of the container. My husband had missing food as well. But the salsa is one of the main reasons we go there. And to put one container and not even half the container was full was more than enough to regret paying 70 dollars and then having to take him to waffle house after so he was full. With the prices they charge and as busy as they stay they can definitely afford to hire staff. And if they hired some staff then they probably would not have a 1...

You tend to get one of two experiences here:

When they are on, they are ON. The food is tasty, the service is quick and friendly, and the portions are generous

When they are not, the food is still tasty, the service is still friendly, and the portions are still generous, but you end up waiting... and waiting... and often end up with orders that are wrong

Our most recent visit: My wife's soup was perfect, though she did have to ask for a spoon, no big deal My Fajitas were good... except they had tomatoes I did not ask for, the wrong meat, and I was missing my guacamole and sour cream

Our visit before that: My wife got a quesadilla that was had no cheese inside? It was cold shredded cheese on the side My enchiladas verdes were cool and had no cheese, and they forgot my rice and beans

So if you visit them when they are on, it's a 5/5 If you visit them when they are off, its a 2/5

Splitting the difference, still worth a...