Advance Auto Parts — Local services in Hopewell

This is and has always been my favorite auto parts store since my childhood days coming in with my dad iso parts to fix up our trucks 💪🏿

The reason for 2 stars is because I've experienced at this location a first! Brought in my 2014 Nissan Titan 4x4 Off-Road Pro battery for testing after experiencing some vehicle electrical problems. The battery for he par is a good name brand battery only almost a year old was part of my truck which isn't a daily driver but mostly my Looky Loo Big Man Truck! Never any issues with the battery.

After dropping battery off for testing was told to check back next day or two after giving my name and number for battery. I actually proceed to return the following day to check up on the battery expecting good news, but was quite the opposite.

Was told their battery charging station was experienced a malfunction as my battery didn't get charged and asked if I'd leave battery overnight again so they could fix the problem and they try again to give my battery a proper charge.

So a problem with child care had me returning back to the store the next three days and I ask for my battery and it's results. The news i get? I'm sorry Mr. Goodwin it we're unable to locate your battery. I was told by an employee that in 3-4 battery bad and un-claimed get sent out in a pallet. Whew smh!

Well talks to the manager about my situation and giving him a chance to investigate and come with a people solution.

So till then 2 stars...and I'll be back with proper updates to...

People at this location are always rude, they have "I don't care" type attitudes.. If you don't wanna be there, GO HOME! I'd rather them be short handed an have to wait for GOOD service, than be in and out and receive TERRIBLE/CARELESS service! yesterday, the parts person, Shawn, told me that they "have no way of finding out what type of transfer case fluid I need for my vehicle"... Do what?😂 If you "have no way" of entering a vehicle year, make, model and engine displacement into a computer to look up a specification or part, than you have ABSOLUTELY no business working in the automotive/auto parts industry in 2019! On my visit today, he told a young woman directly in front of me that he "has no way of telling her what cabin air filter she needs and her best bet would be to Google it." GTFOH dude 😂This isnt my first run in with advance, I have had numerous others at local stores and stores in other states. never again will I spend another penny with Advanced Auto Parts! And all of this occurred (yesterday and today) in FRONT OF his M.O.D, a blonde haired woman (dont know her name) who was at...

I have been shopping at this location for over 20 years. I have always found the staff at this location to be knowledgeable, friendly, and helpful. Yesterday I went into the store to get some oil and a filter. While I was there I worked with Max. We started talking about an issue I had a few days earlier with a battery I bought there less than a year ago. Unfortunately, I lost my receipt and since I changed my phone/number last year some of my receipts did not transfer over. Max had seen this issue before and was able to find my transaction in computer and get me a refund. I wish there were more people like Max in this world. Good employees doing all they can to help the customer. Thanks again Max I hope you have...