Little Caesars Pizza — Restaurant in Hopewell

This is a long read Order Time: 5:55 PM

Scheduled Pickup Time: 6:12 – 6:17 PM

I arrived at 612 pm just in case it was done early and waited inside

Time the app said it was ready: 6:30 PM (after "cooking" for 25 minutes and "packing" for 5 minutes)

Wait Time at Register: Began waiting at 6:32 PM; cashier was absent for a few minutes. Or when cashier was there they were playing around on their phone.

Actual Pickup Time: 6:38 PM (20+ minutes past the scheduled time) The pizza wasn't even in the warmer.

Despite the delay, my biggest issue was that when I finally received my order, the pizza was barely warm. Had the delay been within 5-10 minutes or the food been hot, I wouldn’t have minded. Unfortunately, it was neither.

Called the store when we got home the alleged manager didn't know much of anything. Called again a day later and impression i got was to bad for you. The store manager told me should have said something when it was picked up nevermind the fact that it was already 20 something minutes late and about 20 minutes to closing. Can't get a refund even though we are willing to turn in whatever wasn't eaten (still have it all minus the crazy bread and pizza puffs)

Attached photos are the tempature of the pizza after a 15 minute drive home(should not be nearly that low) and a screenshot of the...

It’s one thing for a place to be slow because they’re understaffed and overworked—and maybe they are understaffed (no one is at the register and you have to wait to even talk to someone), but this is more than that. I pre-ordered for an event and I placed yesterday to be sure it was ready not so soon it’d get cold and not so late that I’d be late. Not only was it not ready when I scheduled it for, but it was not even put into the oven until afterward. When I was speaking to them initially, they interrupted me and were very unfriendly. You can see the employees moving in the back incredibly slowly, and will notice people at the front and not acknowledge them—just ignore them and continue to move super slow. All the customers who were here behind me are expressing frustration like they’re stunned they’ve been here so long, and people are coming in after having left and come back a couple times with new updates every time.

Again, if the employees were communicative, friendly, and not slacking around in the back, I’d have plenty of empathy and understanding about my food being late. It’s the fact that they seem to care so little about anyone...

My daughter went in to pick up a hot and ready Pepperoni Pizza. While she was there the cashier was going off on one of your customers saying ; How do you expect me to get your order right ? Do you hear how loud it is in here?!!! When we got home with our "hot" and ready pizza.. The Pizza was Luke Warm, but the box was hot from the holding Litlle Ceasars box they keep them all in. However; what shocked us is someone just threw the whole entire Pizza in the box without even cutting it!! That to me was the height of laziness when your selling the product! Furthermore; when I called your Little Ceasars in Hopewell Va. after the audio recording and the phone starts ringing again as soon as someone picked the phone up before I could say Hello. They hung up on me immediately three times straight! This happened at 7: 20 PM Oct.17, 2023 Someone from your Corporate office needs pay an unexpected visit to that store and see how your customers are being treated. Just sit out in the parking lot plain clothes , talk to your customers, check what their sending families home with, I hope you care about all of your customers. Respectfully...