They have 7 managers in store (why?) maybe it was 8 & 1 employee for them to boss around. (Paying high prices for all that management!) It took almost 30 minutes for 1 manager to do a refund, a few other managers said they didn't know how ( or just didn't want to)! They have ZEROproduct knowledge & know NOTHING about parts or cars. They always stand around talking ignoring customers in line! They don't even know about their own sales going on. It's obvious they lie about experience to get the job, but you would think after awhile they would finally learn something but, don't! They are always eating candy or something in front of customers & talking with their mouths full! (NO, I didn't need to see you eat those peanut butter cups like a cow) I will NEVER go back to Hopewell location. 3...
Read moreThe staff was cool, no issues at all... But AutoZone played a game with the battery warranty, and did not live up to customer satisfaction principals.
I know for a fact I've exchanged a battery under warranty with AutoZone within the past 2 years...yet when my current battery was malfunctioning...i went to exercise the warranty exchange again...and they said I haven't got a battery since 2013...
This leads me to believe they did not record my last transaction intentionally, as the were not initially pleased with me excersising my warranty privileges the first time...so if I came back within the 2 year period, I would not be eligible for exchange.
As I said they had no record of...
Read moreNot very friendly. The man waiting on me acted like he really didn't want to be there. I needed a new battery....he came out and looked under my hood and said I can't touch that. Something about wires and fuses attached to the battery. He said your gonna have to take this to the dealership. I left there...went to firestone...they waited on me...no problems...so they got my 175.00 instead of this business. And I'm gonna end up spending more there...yall need to learn great customer service like Firestone. Don't go to this location...take your car to Firestone! I definitely...
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