Farmers Home Furniture | Hopkinsville, KY — Local services in Hopkinsville

Great customer service, patient, helpful, and knowledgeable. Quality furniture and an easy financing process (EDIT: or so I thought)

Edit: Follow-up comments on financing. We were supposed to have automatic payments setup at the beginning of this process and I could find any information on it in my email or online so I called the store to verify and they couldn’t find the paperwork. I had to go back to the store and re-fill out the paperwork. The automatic payment went through without a problem and within a week I got a phone call from Corporate asking for another payment even though mine had cleared. They refused to talk to me and asked for my husband because they said my name wasn’t on the account even though they ran my credit and my name was on the application. I had to call my husband to call them and give them permission to talk to me before they would tell me anything that was going on. After all that mess, they said they never received a payment on our account and I told them what happened and they then called the store and I guess go it figured out, or so I thought. Next month, the payment comes out no problem and within five day again, I get another call from corporate asking for a payment. By this time I was extremely irritated and went down to the store to get this straightened out myself and they said it was because the payment was under my name and they didn’t apply it because the name didn’t match what was on the account. I told them my name should be on the account because I was a co-applicant and they needed to notate it in their system. Next month rolls around and I preemptively called the store to tell them to look for my payment and apply it to my “husband’s” account since it wasn’t set up properly. My advice is don’t be a co-applicant if you want to deal with this headache monthly....

This furniture store has some beautiful pieces and a “seasoned” gentleman who is an absolute professional while being kind and courteous. I wish I could remember his name because he deserves a raise! There also is an awesome manager in Mr. Richard, who had worked tirelessly to rectify the mistakes in my account. I wasn’t able to give it a high rating because I have had problems with the credit management department for the past two years. Their overturn is very high which causes many, many mistakes in accounting. I will not go into detail, but the incompetence has damaged my creditworthiness where I had to hire a professional to handle these mistakes. (while being on autopay) I would recommend shopping there only if you’re going to...

The sale associate we talked to was a great guy however the women behind the counter is rude she had a attitude and didn't listen to anything me or my husband had to say when we did tell her something she always had a smart remark and being very pushy about coming back some different day because of her I won't be returning to continue with the things I've wanted I'll just go...