Verizon — Local services in Horizon West

The worst experience I have ever had with a retail company. The customer service is terrible! They assume no responsibility or liability in helping to return phones to Verizon. They caused me an extra $1300 on my bill because they refused to take the phones that I traded in to them. They instructed me that I had to figure it out through Verizon customer service and it was not their issue. If I could give them a zero star I would. A one star is way too high for the service you received from this location! I would never recommend anyone use this store it is worth the drive to go to a different location to avoid lack of customer service and the atrocious behavior of the employees of this location. I would recommend switching cellular service before I would recommend using...

Went to the store to upgrade my iPhone. After getting home I noticed there was a scratch on the phone. Went back to the Verizon store the next day as soon as I got off work to inquire about solutions to the scratch. This was less than 24 hours after owning the device. I was told that a manger was not in and that he wouldn’t be in until Monday, but that that’s an additional 2 days so then we’re going on 4 days and other things could happen in that time. I asked the representative to call the manager. He did and told me the manager said “come in Monday.” I didn’t scratch the device and didn’t use it much in the 24 hours I have owned the device.

I wasn’t please with the customer service I received on my...

This review is for the store owners, not the staff. I came by to ask about splitting off a line of my own and upgrading to the pixel 10 pro xl, but the door was locked with a handwritten sign saying to come back later as they were on break. The employee saw me and politely asked to come back half an hour later so they can eat, which was a very reasonable and professional ask. But why is there only one employee present? Why do they need to take breaks that close the business? I went to the Daniels Rd location and got all the info I needed, and they informed me that this location was a franchise. That's who I'm disappointed with. The Frontline workers do the best with what...