Ageless Aesthetics of Arkansas — Local services in Hot Springs

I have been a patient at Ageless for the past 2.5 years, and I only stayed there as long as I did due to the exceptional care provided by Sam. During that time, my overall experience has been consistently disappointing—particularly regarding the clinic’s communication, professionalism, and administrative practices.

From the beginning, I’ve encountered several instances where I was made to feel unwelcome and uncomfortable, primarily due to the behavior and attitude of the front desk staff.

A recurring problem has been the lack of transparency around billing and membership benefits. I’ve had to repeatedly ask for invoices or clarification on what services I’ve received and whether my membership discounts were properly applied. In several cases, I discovered errors that were never corrected or credited to my account. Instead of receiving support, I was often made to feel as though I was in the wrong for questioning legitimate discrepancies.

What has been most concerning, however, is the complete lack of communication regarding my prescription medication. I was never informed that the provider who prescribed my medications would be leaving. After contacting Ageless four times, I was finally told—abruptly—that Sam was no longer with the practice and that I would not be able to continue my medication until they found a new nurse practitioner. I was given no time frame on if and when that would be possible. I was also given no resources, no referral, and no way to get in touch with my initial provider of these medications.

Additionally, unlike every other med spa I’ve been to or researched, Ageless offers no online portal where patients can review their treatment history, track spending, view before-and-after photos, check their membership balance, or manage appointments. I have requested for labs (I paid for) to be emailed to me multiple times and never received them (would still love ALL of my labs/services I’ve had done sent to me). This absence of basic access and transparency is not only frustrating—it’s unacceptable.

While I remained a patient far longer than I should have due to the amazing services Sam provided, my overall experience with Ageless has been disappointing and unprofessional. The way you treat your patients should be just as important as the services you provide. I hope this feedback encourages much-needed improvements in patient communication, administrative transparency, and overall customer care. Also, word of advice, I would advise training your front desk on using the mute button so they can keep their personal opinions to themselves regarding...

I had an absolutely wonderful experience at Ageless Aesthetics of Arkansas, and I can't recommend them enough. From the moment I walked in, I was greeted by the front desk staff, who were incredibly friendly, welcoming, and sweet. They immediately made me feel comfortable, and I could tell they genuinely cared about making my visit a great one. The front desk team is always so helpful and is happy to assist with anything you need, from skincare advice to setting up appointments and even guiding you through special deals and offers through several Apps. Their attention to detail and excellent customer service truly stands out. As for treatments, I’ve always trusted Brande as my injector. She is, without a doubt, the best in the business. Brande is not only highly knowledgeable but also incredibly sweet and attentive. She takes the time to explain every procedure in detail, ensuring I feel informed and confident in my choices. What I appreciate most about her is that she truly listens to her patients, offering personalized care that always makes me feel like family. Her expertise and passion for what she does shine through in every visit, and I always leave looking and feeling my best. The overall experience at Ageless Aesthetics is nothing short of amazing. From the kind and professional front desk staff to the exceptional care from Brande, every aspect of my visits has been top-notch. I highly recommend Ageless Aesthetics to anyone looking for outstanding service, expertise, and a warm, inviting atmosphere. They’ve definitely earned my trust, and I’ll continue to be a...

5 stars isn’t enough for Ageless Aesthetics!!! From the moment you walk in, the front office girls make you feel completely at home. They’re so sweet, professional, and on top of everything—whether it’s scheduling appointments, sending reminders, answering every little question (no matter how many I ask!), or helping you figure out the best treatments for your goals. Their communication is honestly top-notch and it makes the entire experience stress-free and fun. As for the injectors—Brande and Michelle Auld are truly the dream team. I’ve had injections done by both and every time, I’ve walked away feeling confident and looking refreshed, never overdone. They really listen, have such a gentle touch, and they genuinely care about their work and your results. I trust them completely and it shows in how happy I am every single time. I also did laser hair removal with Ronda and oh my gosh—game changer! She made the process so easy and comfortable, and the results have been amazing. No more shaving every other day? Yes, please. And I can’t forget Kandi! Her Diamond Glow facial left my skin literally glowing. She has such a calming presence, and you can tell she really knows what your skin needs. I left feeling pampered and radiant. Ageless Aesthetics is just one of those places that makes you feel good inside and out. Highly recommend to anyone looking for expert care, incredible results, and the friendliest team around! Okay I’m done, I seriously can’t get enough...