Wild Bill's Tobacco — Local services in Houghton

I had gone in to purchase a vaporizer for marijuana. I chose the one that one of the ones that was suggested to me, and was told to make sure I keep my receipt and make sure it works. The representative told me couple times to make sure to keep my receipt. In case it doesn't work I can bring it back. Well it didn't work and when I brought it back I spoke to Sierra, the manager who told me there was nothing she can do. I had to go to the manufacturer. I then explained to her what the representative had told me and she said what a manager would say, I am so sorry. However that is not correct. So I lost $50 and I don't have a vaporizer that works. I was told there was nothing she could do even when I asked her to play the sound back or the video back from yesterday. She said it's corporate. I had to talk to corporate. I had to go to the manufacturer.

So just be careful and ask questions when you're purchasing items in that store. Customer service as what was said above is extremely inconsistent and the manager acted majorly like she really didn't care if I was...

Recommended me a $100 plastic piece after multiple questions going back and forth with the employees to make sure this was a good purchase for the money. I thought this was going to be glass because of the image on the box. There was no display and there was no description or listing of almost any features on the box. So I had to go in blind and trust that they were recommending me a reliable piece. I literally asked them, "would there ever be a need for me to upgrade to the puffco peak after buying this?". They said, "no this will be good enough". They told me that if I had any problems with it, that I could bring it back within 14 days for a refund. So I bought it.

After opening the box and seeing it was plastic piece of junk, I wanted to return it. Guess what? They only allow returns if the item is physically broken...What? Slimey and untrustworthy.

Honestly, who is smoking out of plastic in 2024? Because they recommend that to you at Wild...

Terrible customer service, the employees don’t know their products , bought a caliburn e-cig there, they have on multiple occasions tried to sell me wrong pods (I have to save old pod boxes to make sure I get correct pods) Salt nicotine cost $17-$20 at wild bills , I drive up to Calumet and get same bottle of salt nicotine for $8-$10 at two different stores not associated with wild bills , “Last Straw” was heading out of town 13 days ago my e-cig took a dump , bought a new one at Wild Bills Houghton, MI ,they said I have 14 days to exchange if there was a problem with new e-cig , well my bad lost the receipt , my new e-cig will not charge properly , I called store to see if I could exchange due to issues with new purchase , nope no receipt sorry your out $35 , well I will never set foot in a wild bills ever again, waste of money and bad customer service, would give zero stars if it were...