Burlington — Local services in Houston

Yesterday, we returned some shirts that didn’t fit and exchanged them for new t-shirts. Instead of processing it as a replacement, the store charged our credit cards again. When we followed up with them, they claimed the refund had been issued, but the money never appeared on our credit card statements.

The store’s customer service—especially the store manager—was extremely poor. When we pointed out that stores like Walmart, Ross, and those in the mall usually process refunds within an hour or 24 hours at most, they told us to come back the next day if the refund didn’t show up. Today, when we returned and said we still hadn’t received the refund, the manager dismissed the issue and said it was now between us and our bank.

He insisted he was experienced and knew how to handle such matters, but his attitude was unprofessional and unhelpful. Honestly, it seems like he is ruining Burlington’s reputation with...

I visited May 12 at 10:15pm. Upon entering, I was immediately told that the store closed in 5 minutes. I waived this off and continued shopping as I was looking for something very quickly. At 10:22 another employee searched for me to tell me the store is closed. I asked her name and why would the store be closed 8 minutes prior to the posted close time at 10:30. I asked more quesitons and came to learn that the manager on duty, Isam or Isan, always closes the store earlier than the posted times on his shift.

I didn't confront him about it because my first two interactions with the other employees were a bit unpleasant and I was ready to go. At the register, he was counting the drawers at approximately 10:24. Anyways, his leadership is causing an unpleasant shopping experience so I suggest not scheduling him night shift if he's unwilling to keep the doors open til the actual...

I have been standing in line for 25 minutes and my turn has not yet come. Only one cash register is working. I understand that the store has only recently opened and there may not be enough employees. There are no questions about the employees themselves, they are very polite and kind. But I have never seen such a bad situation with the advancement of the queue. Also, there is a very strange fitting room policy. When I wanted to try on a swimsuit, I was refused and told that such things are not allowed in the fitting room, only outerwear can be tried on there. I had to buy without trying on and then spend a lot of time returning what did not fit me. Dear managers, please pay attention to your shortcomings and improve the work of the cash registers and...