Cali Jewelers Grillz and Custom Jewelry — Local services in Houston

The grillz themselves are great quality, but the poor customer service left a bad impression.

I ordered two pieces first, then a third (a small spacer) a week or so later to complete the set. Each grill requires a separate mold kit and return shipping, which I understood. Unfortunately, I made an error with the last mold and it hardened before I could make the impression. I reached out right away to explain the situation and asked if they could reuse the mold I had just sent in, since it was for a nearby placement and likely hadn’t been returned yet. They told me “no” and that I had to purchase another mold kit with no clarification or alternative.

I then asked for a refund for just the third jewelry piece (not the mold), since it wouldn’t arrive in time for my event and I planned to reorder or purchase a separate piece later. They said they don’t offer refunds. I followed up once more, explaining that the piece hadn’t even entered production since they still needed the impression and the mold and shipping at this point had already cost me more than the actual grill (spacer), and asked if they could offer any solution. That message was completely ignored and no response was received even after waiting a week.

I’m not upset that they have policies and are following protocol, but I am upset at the lack of communication, lack of effort to help/assist with a solution, and being ignored. I understand I am not their highest paying customer, but when it comes to purchasing from a high end brand I expect a better customer experience. The product was cool, but the frustration and lack of empathy made it not worth it to purchase...

If your thinking about getting a grill and undecided on if you should get one or not here is a sign too :) (Top&bottom) IG (@Gtpeezy)

Express yourself with your mouth piece

Some people will say its a good investment some people will say its a bad investment Only opinion that matters is truly yours Get that grill stunt on em and let em talk stuff

Ive always been one of those people that said id never get one but yet here i am now with a mouth full of diamonds (@Gtpeezy)

Wassef was great to work with . kept me updated . Answered any and all of my stupid annoying questions. We had a bit of a misunderstanding along the way of the process but we were able to resolve the issue. Overall this was a great purchase and experience for me. Diamonds also came with appraisal

I did the mold kits and shipped off and it took about 2 weeks to get back to me after he received my molds

Shout out Wassef hit him up for great customer service

The grill = Amazing The diamonds = Amazing The fitment =...

Very disappointed with this. I’m mad i wasted so much money on a cheap looking grill. The gem sticks out and is bulky & it’s not real.. initially when i asked for a photo of their gems, they sent me a sketchy Google photo & i should’ve known better than to go through with my purchase. When i tried to communicate about switching the gem out for something else, they said i could & that the price would just depend on what i wanted to switch it out for. I told them i wanted an opal and they were trying to get me to send in my grill before telling me a price, saying they had to see it first. I thought it was weird considering they said the price would just depend on what i wanted to switch my gem out for..& when i tried to clarify what they said, & tell them that i wanted a price before actually shipping out my grill, they completely stopped answering.. which they did often times..the communication during the whole process was just very annoying. Save your money unless you want a basic...