Citizen Pilates — Local services in Houston

If you care where your money goes, read this before joining.

I canceled my membership after noticing Citizen Pilates’ Instagram followed both Donald Trump and RFK Jr., while not following anyone from the opposing side. For me, this was about values, not politics. I choose not to support businesses that appear to align with morals I don’t share.

I emailed Alex, who I had previously contacted about my membership, to cancel. I’ve only canceled one other membership before, and it was done through email, so I assumed that’s how it would work here, especially from a business that claims to value customer service. Instead, I received two lengthy, condescending emails from the owner, Jess Schindler. Only after these emails was I finally told how to cancel.

In those messages, she wrote:

“If combing through our ‘following’ list is now part of the job description, I thank you for taking that task off my plate.”

“I hope you’re applying this same level of scrutiny to every business you support because what Citizen stands for is abundantly clear.”

“If that’s not the story you chose to see, then perhaps this was never the right fit.”

The tone came across as dismissive rather than respectful of my perspective. She also CC’d multiple other instructors on her response, which felt unnecessary, unprofessional, and, in context, came across as an attempt to single me out rather than resolve the concern privately. If shared values matter to you, I’d suggest considering this experience before deciding...

Absolutely love the vibrant and welcoming atmosphere of this studio! From the moment I walk in, the front desk associate, Jaymie, sets the tone with her warm welcome and infectious energy, making me feel right at home. The studio exudes a delightful blend of fun, support, and cleanliness that makes every visit a joy. Personally, I can't get enough of Caroline's classes – they're a definite highlight. However, it's worth noting that all the instructors are truly spectacular, ensuring a consistently high-quality experience.

What sets this studio apart are the thoughtful touches that elevate the overall experience. The attention to detail is evident, from the carefully curated ambiance to the well-stocked amenities. I particularly appreciate the thoughtful provision of essentials in the bathrooms – hair ties, dry shampoo, deodorant, and tampons. It's these little details that make the studio stand out, showing a genuine commitment to creating a comfortable and supportive space for all. Highly recommended for anyone seeking a fitness environment that goes...

I have been going here about three times a week for the last three years. I noticed a difference within a couple of weeks of starting classes. I am stronger, more flexible, and the pain I used to have in my neck and back has gone away. I love coming here, everyone is so friendly, and all the instructors I have taken classes from are really good. The reformer can look a little bit intimidating, but the Reformer Fitness 101 classes are a great place to start. Love this place!

The Garden Oaks location is one of my favorite of the three different Citizen Pilates locations. There is plenty of parking, which is a plus in Houston!

Also, just want to add that the studio takes keeping everyone safe during the pandemic seriously. Equipment is wiped down after every class, hand sanitizer is readily available, and the instructors and staff all wear masks. there are even mask mandatory classes for those that are interested. Super thankful for this place giving me a way to keep up my mental and physical health in a safe...