Floyd's Auto Repair — Local services in Houston

I would like to start by saying that I hate leaving negative reviews. I have to have a truly poor experience to do so. That being said, Floyd’s Auto Repair in Houston, TX are at best negligent, dishonest and do not care about the safety of their customers. At worst, they intentionally lie about the work that they perform and take assume that you do not have the knowledge to call them out. They take advantage of people.

Here is the backstory: I brought my car here to make sure that it was ready for a road trip. As a female who was going to be driving across country alone, I always make sure my car is looked at before a long drive. They replaced an axle, it was the wrong one and installed improperly. It was leaking the next day and it ended up causing a bearing to go out in my differential and costing me 1400 dollars worth of damage days after I left their shop. I have been to 4 different mechanics trying to fix the issues that they caused. They told me that they fixed my heaters (and charged me for an hour of labor). My heater was not working the very next day. On top of that, they did not inspect the vehicle at all, which they also lied about. I know this because the day after I picked it up, I had to bring my car into a different mechanic because when I got it on the highway it was extremely wobbly and dangerous to drive. When I brought it to the new mechanic, it took them less than 5 minutes to look at the undercarriage and identify that they idler arms were completely shot. They were shocked that my car had been at another mechanic the day before. Floyd's also was unable to tell the difference between a control arm and a differential housing bracket (if you are versed in cars this is a BIG red flag), they welded my car without speaking to me first. While the part was difficult to find and it did need to be welded, it is very odd to not run a welding by a customer beforehand.

To add to all of this, Carlos, the owner, yelled at me on the phone when I confronted him. I asked him for an invoice of one of the parts that he installed because I have reason to believe that they said they installed a new part when they did not. He refused. He then told me that they did not endanger my life that it was my fault for driving an older car (my car is a 2003 Astrovan and while it is older, it is in excellent condition and when I brought it in initially, he was praising my car and saying how I needed to hold on to it and take good care of it as they are hard to find etc etc). All in all, it was a very bizarre experience that ended up costing my thousands of dollars and put my life in danger. You are welcome to read the reviews for the other string of mechanics that I have now had to take my car to to fix the problems that started with Floyd’s auto repair. Please do not take your vehicle here unless you know enough to double check the work that they do. They are dishonest and I believe the owner should have his license revoked.

Edit in response to the owner: My car has 150k on it. Do you not work on cars with mileage that high? The only serious issues my car has were caused by you. The work we “refused to have done” was having my air conditioning fixed as it was not a pressing matter. I 100 percent said to do any and all repairs related to safety and drivability of my vehicle. I left your shop happy and thinking you did the repairs (until I got on the highway and almost lost control of my vehicle, at which point you were closed) so no, no one threatened to sue you. Days ago, I did say that we would have to go to small claims court if you did not provide a refund for the part that had to be sent back days after it was installed. It was the wrong part, it was improperly installed and caused more damage that I have spent thousands of dollars repairing now. Noone wanted you to work for free, we paid the bill. We expected the work to be done and it was not. In addition to all of this, I gave you an opportunity to show me the receipts for my distributor (which you claim to have installed) and you refused. You then...

Think about it before you go if you wanna be treated badly after you had paid them before..and a good paying customer deserves respect and good service instead Of being left high and dry..I know where my help comes from certainly not here Such disappointment well you missed out on the big money you sure did 😕! He is both impersonal and many complain about The way he conducts buisness and talks to people God blessed me with the people That would come out being so close right Down the road he blessed me with the right people that would come over to my place To give me a simple jump and he blessed Me again with upgrading to a better mechanic as well as a better person in general......I tried to call them Saturday guess they didn't wake up or nobody came to work tried many times to get help from his shop And nobody there at least when you need them the most he told me I did not needa oil change then found it very very dry in need of a oil change on mother's day he said according to my mileage but failed to check ✔️ ✅️ under the hood..does that sound like he listens? I could have broke down because Of his negligence would not have matter too Much except that morn I was gonna take A sick family member to medical center And then to pharmacy and grocery store As this is my job and I am not about to let a simple battery change to get in the way of my official business 🙃 one day it may...

The last two times I went there it was unfortunately very frustrating. The first time or two I was there it was fine. Sometimes a little pricey and it can take a while to get your car back. But the last two times it was difficult to get information or updates. They outsourced the work both times to other places, which just translates into more car rental days for me. They kept saying that they would call and give updates and didn't. I had to call everyday myself only to get an answer that it would be another day. The most recent time I was there my truck stayed there for 5 days as I paid for a rental car. The owner left on vacation and didn't give me an update, even the service tech was confused why I didn't get an update. I eventually had to tow my truck to another local repair shop and they fixed the problem in a few hours. I can no longer recommend this...