GameStop — Local services in Houston

For me this location has been great at times and poor at times. It all depends who's working there. A few years ago a guy used to work at this location and he was cool. He was nice, he knew the latest news on every console and most games and he was very knowledgeable about game genres. And I went to that gamestop so much that he actually learned what games I liked to play and would sometimes suggest obscure or hidden gem. But then one day he was gone. Then the next. And I seen new faces at that gamestop. And I never seen him again. That great era was gone just like that. Recently it has been poor at this gamestop. I went the other day because I renewed my gamestop card but I forgot theses guys always try to push the digital subscription of game Informer instead of the physical one, which I always get. You'd think they would default mine to physical but nope. So I went back to change my digital subscription to physical and the guy there pretended like he couldn't find a physical copy of the game informer. Ge even called some one and asked that person where they were. So then he tried to change my digital subscription to physical subscription but he said he couldn't do it. I didn't believe that. He said then he would have to make another account with another email. Then I started debating wether I would do that. Then all of a sudden he goes let me check again for the game informer physical copy. I know we have them somewhere. So he goes to the back and brings one out like nothing in less than 10 seconds. Now in my head I was like this dude is playing me right now. But I've been getting game informer subscription from gamestop since June of 2002. That's over 18 years of gaming history in magazine form and I wanted to keep going. So I stayed quiet and just did what I needed for physical copy. So I paid $15 for the digital subscription I wanted to change plus another $20 for the new account I had to make for physical copy, which I'm sure he could have easily changed but lied to me. So I'm thinking now this will most likely be the last time I renew my gamestop card. I'll probably switch to best buy or something and maybe find a new game magazine to subscribe to. 18 years is a lot...

Terrible location.. they just hire anyone without properly training them... I asked a guy about if I didn’t like a game can I return it and get my money back.. he stated “of course”.. and I asked 2 more times to make sure.. I guess they get a better sales if they sell brand new games.. so he cheated me and sold me a brand new game(not pre-own).. and come to find out when it was not the game I wanted after he lied and said it was(employees have no video games knowledge at all). I tried to return it some Hispanic female manager was totally out of order.. she tried to tell me it wasn’t the employee fault he didn’t know.. and then ask me “ well what if you didn’t know, wouldn’t you lie as well”?! I explained that can ruin a business and why lie? Just call a manager to find out if you didn’t know.. she then tried to say well he didn’t have to tell me any of the info he gave me.. he was being nice trying to assist me enough and was very rude trying to defend her employee’s screw up(I literally spent over $140 that day).. I eventually stated I’m a very popular steamer and how he handled this whole situation was unprofessional.. so I eventually I spend 60 more dollars that day with her(obviously I’m a great paying customer).. despite the game I thought I was purchasing, was out of stock.. they even told me, they do not know when they will have it again.. after she just brushed me off and started talking to other employees about how much she’s attracted to girls and her girlfriend.. (very unprofessional).. however this store is not even a 4 minute drive from my house.. this location will NEVER see me or none of my friends again.. thanks for the terrible service.. I hope the manager Will see this and correct his employees.. sorry bud, but they are bad for businesses.. especially for an popular online game streamer for...

LET ME TELL YOU THE KIND OF PERSON I AM. I'M A JOCK I PLAY BALL,PARTY,AND STUDY AT TSU I'M THE LAST PERSON TO KNOW ABOUT VIDEO GAMES OTHER THE SPORTS VIDEO GAMES OBVIOUS RIGHT. OKAY SO I WENT TO THIS LOCATION I WANTED TO PURCHASE SOME VIDEO GAMES FOR MY NEPHEWS SO I ASK THE GAME I SEE THIS GAME ON COMMERICAL I BELIEVE IT WAS SUPER MARIO BRAWL IT JUST CAME OUT IT'S FOR NINTEDO SWITCH THIS GUY WHO EVER LOOKED AT ME CRAZY AND SAID HE DIDN'T HAVE A CLUE WAT GAME I WAS TALKING ABOUT I WAS REALLY???? THEN HE GOGGLE IT AND FINALLY REALIZE WHICH IT WAS AND STATED HE DOESN'T PAY MUCH ATTENTION TO LITTLE KIDS GAMES SO HE HAD NO CLUE.. I'M LIKE DON'T A REAL GAME STOP EMPLOYEE HAVE TO HAVE SOME KIND OF KNOWLEDGE IN ALL TYPES OF GAMES IN ALL RATINGS OR IS IT JUST ME??? TERRIBLE LOCATION I DON'T DO THIS TYPE OF STUFF BUT I JUST HAD TO DO IT FOR THIS...