GW Supermarket of Houston Inc — Local services in Houston

When Service Turns Sour in One of the Best Chinese Supermarkets in Houston.

I came here for Chinese medicine, but I left with a lesson in bad manners. I walked into GW Supermarket in Houston Chinatown expecting to shop for snacks and Chinese medicine… but instead, I walked straight into a scene that felt more like a drama than a grocery trip. A security guard stopped me mid-aisle and ordered me to stop taking pictures. There was no sign posted anywhere, no polite explanation, just a cold “you cannot record.” Imagine that — being scolded in the middle of a supermarket when all I wanted was to share how amazing this place usually is.

And it didn’t stop there. Later, when I asked the same guard for help finding someone at the medicine counter, he shrugged and told me, “I don’t know.” Not even an attempt to assist. The irony? He had no problem ordering me around earlier, but when it came to actually helping a paying customer, suddenly it wasn’t his concern. Rude, dismissive, and honestly shocking.

Thankfully, not everyone here is like that. One incredibly kind cashier at the very last lane stepped up, went into the counter herself, and got me the cough medicine I needed — even though it wasn’t her job. She was polite, patient, and genuinely saved my experience from being ruined. That’s the kind of service that keeps customers loyal.

But then came the checkout lane, where Apple Pay wasn’t working. Instead of helping, another cashier acted as though the problem was me. Her tone was sharp, dismissive, and downright condescending. She was rude not only to me, but also to another customer beside me. When I told her she could have just explained things more nicely, she argued back, as if kindness was too much to ask.

Here’s the truth: GW Supermarket is still one of the best Chinese supermarkets in Houston. Their variety is unbeatable — from rare sauces and noodles to new snacks you can’t find anywhere else, and one of the best selections of Chinese medicine in town. I’ll keep coming back for that.

But no matter how good the shelves are, bad service can destroy loyalty faster than empty inventory. GW Supermarket has built its reputation on variety; now it needs to protect it with respect.🫡

Approved by your Review Queen ✨ Powered by Monkey King Media 💡 “A great supermarket can lose loyalty faster than it loses inventory — don’t let service ruin what products...

I’ve been shopping at this grocery store for a while, the experience has really gone downhill. What’s most frustrating is that there’s a marketing person—apparently from a Chinese class or promotion—who is allowed to be in the store all the time. Instead of staying in a designated area or being respectful, this person constantly walks around bothering customers, interrupting conversations with very negative words, and aggressively promoting things. It’s incredibly annoying and disruptive.

Grocery shopping should be a peaceful, personal experience—not a place where you’re repeatedly interrupted while choosing your food or talking to your family. This kind of behavior is not only unprofessional but also very rude. I don’t understand why the store management allows this to continue.

Unless the store addresses this issue and sets proper boundaries for in-store marketing, I’ll have to take my...

It smells awful. Rude customer service. Signage for basket policy not in the a good visible place. Not the best spacing near the registers to move their larger baskets around. The parking is terrible. The areas to cross with a large basket since you can’t use the smaller wheeled ones, are not in the best placed areas to drive a basket get to your vehicle with heavy items. This is not the place to go for lots of items if you come by yourself, and not the nicest place for someone exploring new cultures and experiences, it can color your view and experience. Okay only for novel items and a quick in and out if you can stomach the smell and can’t get the...