H-E-B — Local services in Houston

So I went to the meat counter, I said I'd like some Mesquite turkey she said would you like H-E-B brand or Boarshead. I said which ones the expensive one she said Boarshead. I said I will take Boarshead. Then she said to me do you want Boarshead? I said yes that was the second time then she looked at me again and she said Borishead. So then I thought to myself does she not understand me since she said it three times there was a gentleman behind me and I think maybe he was a supervisor of some sort he said to me are you OK? I turned And said I'm great I said are you OK? He said are you having a problem? I said I'm not having a problem. I said I said to her three times what I would like a pound and a half of mesquite boars head turkey and she's having a problem understanding me. I don't know if she doesn't know English. I don't know what the problem is, then she gave me the turkey, which was only 1 pound I said how much is it? She said 1 pound. I said it looks like 1 pound. I said a pound and a half at this time the man behind me starts being rude to me like it's my fault I said to I've been in sales over 20 years and I have an online jewelry business. I would never treat my customers rudely at this point. The woman looked at me. Like it was my fault that she wasn't listening to me. At that time I had enough, I simply turned around, took a huge amount of eggs out of my basket Latham aside. And walked out of H-E-B and I called my friend who works for H-E-B and who works for one of the owners my friend remodels H-E-B's and I told him if I could talk to the guy that he works for the owner of H-E-B and he said yes, and so I talked to him, and I explained to him how rudely I was treated he apologized for the actions of his store I said, sir it wasn't your fault. I said when customers are violated, there's corruption in the system. I certainly was violated. I don't know what's going on in that counter, but they weren't very nice to the person who makes sure they have a job . I am white I am. I was very kind to the lady behind the counter. I was also very kind to the guy behind me. Who is trying to blame me for all this. I'm sure other people has been in positions where this has happened and here's what I have to say, just walk out and make a complaint like I did. I am the reason why they have a job they should never ever blame me for something I didn't do. I'm not behind the meat counter not the one making a mistake and giving the customer when they ask for a pound and a half , I'm not the one behind the counter asking three times if it's Boris had turkey that I want God bless HB and God bless Owner and God bless my...

I'll agree the produce is amazing at this store, but that's about it. Every time I've been to this store and find an item on sale, I take of picture of the item/bar code and sale sign as I'm always charged full price if I don't have the proof. This has happened almost every time I've shopped here. Also, I bought expensive Green Protein Powder, and I noticed it was old and stale when opened it. THE BIGGEST PROBLEM: Management. If one of their employees rear ends you in the parking lot, immediately call 911 to file a police report. This happened to me, the employee spoke no english so I had to speak what little spanish I knew. The employee kept trying to leave the scene. Finally, several managers came to her rescue..one male manager was very rude. My bumper had paint removed, and the security guard standing by said to see the cameras. (Like the proof is in the cameras) I was given her insurance info, when she said her last name, the manager told her "No....your last name is...xxxxx" I called & filed a claim and was given a claim #. The next day I entered the claim # on that insurance's website, and there was no record of it. Finally, after a week & 1/2 passed, I contacted the insurance rep over the case and was told she wasn't allowed to see the video, but "the manager" lol...told her that it was my fault. (The driver and I both know that wasn't the truth) As I told her to request the video of the event, she danced around the question and said, "Oh, I don't know.. It's tied up in some department..I can't see it" Hmmmm... I could have gone and filed a police report, etc..and seen the video, though I have little time on my hands and decided to fix it myself.. Plus, I did not want an incident on my record since my record is squeaky clean. In short, yes..the produce is excellent, though they are stealing from their customers by lying about the prices, and they do not care about the customers. (Plus, I've never seen a cashier smile..very sad) I'll never go back...

New to Houston Texas, First visit to H.E.B food store, walked in was impressed one manager was approaching me I informed him it was my first visit asked several questions about the store he was extremely friendly and well knowledge about the store he was dressed professional but I didn't get his name. As I walked throughout the store found everything I needed, also had conversation with the employees at the meat department was knowledgeable about the type of meats I was looking for. Now the horrible experience was when I was cashing out. I was directed to go to the cashier by a H.E.B employee I went where he directed me to cash out. The cashier name was Malessa she was friendly at first, when I made her aware that I needed her to cut off the belt because I didn't want my food to be crushed, she refused she made a statement that she works in 15 items or less and don't bag food. Now I am getting mad I worked to hard for my money to have my food crushed. She waves to someone they came and started bagging my food but she refused to stop the belt and started ringing up the food even faster. She really pist me off, I paid for the food found a manager went to her station and showed him what she did to my food while I was talking to Adrian she was crushing the next person food and they had bags of potatoes chips. She started talking to me while I was talking to Adrian the manager I did say something back to her. People like her that doesn't care about protecting someone food shouldn't be around customers, she needs to be behind the seen. This shouldn't have happened she could have respected my request and protect my food it wasn't that she couldn't she just didn't care in my opinion. I will return back to the store but will make sure I don't have this problem happen...