HCA Houston Healthcare West — Local services in Houston

Growing up just down the street from this hospital, they’ve made so many improvements and besides this one woman that I’ll expand on, most people here are very kind, or, normal, honestly. Beautiful improvements, great staff and the receptionist has a beautiful personality. I wanted to distinguish this woman from the rest of the hospital. The hospital has a lot of potential from what it used to be and seems to be only going up.

For Alicia at Pre-Admission: I took my grandfather here today for screening for anesthesia and got a little lost so I called the number on the paperwork to ask where they were and if us being lost and therefore a little late would be okay. I saw a post on a wall in the hospital that gave a different address for it so I asked if that was accurate as well and was bombarded with the most vile attitude.

At first I couldn’t hear her so I put her on speaker because my phone’s wonky and she proceeded to behave as if I called her out her name. I could not understand what I did or said. All I asked was for her to repeat the address and if there were any markers or signs pointing to pre-admission and she paused for awhile and responded in a gross tone, even more-so than before. The pauses, the extending of words like she had to speak to a child to simply relate an address to me. Like she thought she was above me just because I was asking questions, it was so bizarre.

She was foul, so unpleasant and just wild. I wouldn’t call pre-admission but if you do, you’ll be able to identify Alicia immediately by her intolerable personality. She might have just not been a people-person (which, why they’d have her answering calls, I’m not sure) or just had a bad morning, but whatever the case, it left no valid reason to come at a stranger so sideways. Especially one who hadn’t deserved it. I eventually called back and asked her name so I could leave her this little present, hoping it’d leave her the same bad taste in the mouth that her teenage angst-like attitude left me. Hope you have a better day, Alicia!

As for Pre-Admission in itself, Annabelle was the sweetest. She was patient with my grandfather and went the extra mile to make sure he was okay. Seems Alicia on the other hand couldn’t follow through with her energy on the phone, face-to-face, although she couldn’t help but gossip on the phone loudly, so unprofessionally. It sort of confuses me how west houston can make so many improvements but make such poor decisions with who they hire. No one deserves to go in for a visit and leave feeling like something is wrong with them because of how some hag responded to them. Hope things get better with that specific department and or person. Maybe she needs a cookie or a hug or a therapist, I don’t know. But she sure needs something. Shoutout to Dr C, the nurses and the front desk lady for Day Surgery. I didn’t get her name but she was a ray of light to be around. Contagious smile and wonderful person. Dr C knows just what she’s doing and executes it all quickly and carefully, cannot recommend her enough for...

I went to the ER, expecting to be seen with a sense of urgency but instead I had to sit in a waiting room while enduring a very painful abdomen. By the time I was able to be treated, the pain had subsided significantly. The information that I received as it pertains to how to prevent this pain from happening again seemed like information I could've gathered from Google. Instead of actually talking to me in person, they just handed me some papers with printed out information concerning the abdomen pain that was painful enough for me to need to go to the ER. The nurses, however, were nice and nurturing. They gave me a prescription, immediate on the spot meds to take care of whatever pain I had left at the time of treatment, and left the facility with no real education on how to prevent myself from having to return. I suppose my biggest complaint was that I didn't feel like I was treated quick enough. It's an ER, right? The pain I had was indeed cause for an Emergency style attendance but instead, I had to sit through that pain, in tears, for I would say at least an hour until someone was able to treat me. I find that to be very unacceptable for an ER unit. Given the time that I was at the ER, which was around 1 am, it didn't look busy at all. My main goal for the visit was to learn how can I prevent this from happening again and left the facility with papers instead of a personable doctor telling me in-person. Which is pretty cold-hearted, in my opinion. I didn't get any results from my X-Rays that they took, informing me of anything regarding my abdomen. What was the point of doing that test if they don't tell me anything? So, to summarize, I was in extreme pain at about 1 AM, walked to the ER ON FOOT, upon arrival, had to sign-in and wait for about an hour while enduring this extreme pain in a waiting room that wasn't crowded, to then finally get seen and experience baseline approved customer service from nurses when it came to standard procedures but received no informative education about my abdomen pain outside of a paper printout of "possible" reasons why I was having the pain, which to me isn't much different from the Google searches I witnessed prior to my arrival. Received a prescription for future issues with my stomach, but did not receive substantial enough information regarding this issue from an actual doctor. Nobody talked to me about my stomach. AT ALL. I don't expect a nurse to, but there was no doctor who came to me and sat down and explained anything to me about my stomach pains. Not a word. Just papers, a prescription, and a registration form. So, as I write this, this experience was last week, and I'm still guessing what could've caused the problem with my abdomen. So quick to prescribe medicine for symptoms but very selfish when it comes to the valuable information needed in order to keep me from having to come...

⭐ 1-Star Review for HCA West Healthcare (West Houston) Negligent, manipulative, and harmful care. I’m a disabled veteran who deserved better.

I’ve tried everything to handle this privately and respectfully. For years I’ve called, followed up, and waited for accountability from HCA West Healthcare, but silence speaks volumes. So now I’m speaking up and naming names.

When I was emergency transported to this hospital following a physical and sexual assault, I woke up in need of compassion, safety, and proper trauma care. Instead, I was met with two doctors who completely failed me: 🟥 Dr. Emmanuel Opera 🟥 Dr. Elizabeth Chiuma-Ojiaku

I told both of them very clearly what had happened to me before arriving at the hospital. I asked for it to be documented and taken seriously. I was calm, I was cooperative, and I was telling the truth.

They ignored me. They downplayed everything I said. They focused entirely on unrelated symptoms to bill my insurance, rather than actually help me as a patient or a survivor.

Let me be clear: I’m a disabled U.S. military veteran who receives ongoing care through the VA. I was not placed on a psychiatric hold, yet I was kept there longer than necessary, and my voice was erased in the process.

They knew I had an emotional support dog at home one that depended on me to survive. I told them over and over:

“My dog is alone. He’s not eating. He’s not drinking. I need to go home.” I even have this on recording. They ignored me. And my dog passed away.

When I asked for the police to come so I could give a statement about the assault that brought me there, Dr. Chiuma-Ojiaku told the officer to leave right in front of me. That moment shattered my chance at justice. She used her power to shut me down and block my truth from being heard.

Then I saw my medical records. They labeled me with damaging and extreme terms that do not reflect who I am just how badly they wanted to discredit me. I’ve been to other hospitals. I have never been labeled like this. It felt intentional. It felt cruel. And it stripped me of my ability to use those records to support any future complaints or legal action.

I was failed. As a veteran. As a patient. As a human being.

Dr. Opera and Dr. Chiuma-Ojiaku should be ashamed of how they handled my care and of the emotional and legal damage they caused in the process. This review is not about revenge. It’s about truth, warning others, and taking my voice back after being silenced for far too long.

HCA West Healthcare, you owe me more than silence. You owe me accountability. And you owe the next survivor better care than what I received...