Leal Funeral Home — Local services in Houston

The place looks nice and all the paperwork to transfer my mom to another country was quick. I’m giving only one star because I was really disappointed when I saw my mom in her casket. I thought she was someone else, I know people look different went they pass away, but who ever did her makeup did a horrible job. I’m glad I had some makeup in my purse to fix her, otherwise knowing my mom she wouldn’t forgive me if I would have left her like that. They only drew a really thin lines on her eyebrows kind of red colored, and her lips had no shape at all they even had pictures I sent). I did my moms nails few days before she passed and she had a beautiful salmon color and they ruined it by putting a maroon over it, I’m not mad about the color they used, but I’m really upset the way they did it, they didn’t even cover it right, I think a 5 year old would have done it better. You could see both colors on her nails (the one she already had and the other one) it looked awful. And yes! I’m worried about these little details because I know my mom wouldn’t like it, but I’m glad I was able to fix it right away, except for the foundation they used, it was a different tone. I’m pretty sure my mom is so thankful that we made her eyebrows right like she used them. Not sure if it was a guy (male) who does the makeup, but you can tell right away whoever did it, he/she sure does NOT know how to or what they’re doing. Besides all that the guy that was in charge, he was real nice at the beginning of service, but then when we started with the mass he didn’t let in a few people in the room until the mass was over. And he was kind of rushing us cause they close at 7pm. These people don’t understand that most of won’t see my mom again, I know there’s a schedule to follow but y’all need more humanity, compassion and understanding. Another think, the tv they have was out of signal, I wasn’t able to connect my phone to it, I had a beautiful slideshow prepared and it failed. I’m just really disappointed for a few more details, but these are the most...

EDIT: When my father in law picked up his death certificate a few days after the service, the people here did NOT apologize for anything that happened, instead asked him to ask ME TO TAKE DOWN MY REVIEW!! Are you kidding?! You don't act like this to a grieving family! Please do not give these compassion less monsters your money! They will not honor your loved ones!!

Avoid this place!! I would give this place a zero stars if i could!! Not only was it dirty, floor were sticky, furniture was unkempt, chapel was too small, the staff was unprofessional especially the pastor. They did not do a good job on my brother in laws makeup, he did not look like himself at all. The priest basically yelled at us saying the reason my brother in law died was because he didn't have Jesus in his heart. (And also spouted off about propaganda, tv, music, and even ABORTION). His death was a suicide. This was TRAUMATIZING to our family and friends. I could not believe this was even happening. He did not honor our brother, and many people left as he screamed at us all. Lots of the tiles were broken, lamps were obviously broken, they played WEDDING music, couldn't figure out how to do the slide show and during the whole thing, we were unsure if they even had the plot signed off on by the original owner. We were unsure if we could even bury him until basically the last minute. Even the young man who lead the funeral (I believe he said he was 26?) tried to connect to all of the young people in the service and made this into a lecture about drugs and alcohol and also said that he "sees gays on tv and doesn't want his kids to see that" OUT OF NO WHERE. This funeral was a long night mare. If it wasn't for the cheap burial plot at a particular cemetery (where my other brother in law is buried) we would have NEVER had the service there!! Even then, they were unsure if we had the rights to bury him until literally less than 24 hours later.

If you want to honor your loved one, do NOT go Leal Funeral home. Yes you will save some money but you will be...

PLEASE, OH PLEASE DO NOT USE LEAL IF YOU WANT TO HONOR YOUR DECEASED LOVED ONE!!! THEY ARE THE WORST!!! THEY WILL SCAR YOU FOR LIFE!!! It's so hard to discuss this place without getting intensely angry. When our 2 year old daughter passed away, we went to Leal because they promised they would provide a great service at a good price. The issue was the day of the funeral. We originally wanted to have the funeral right away after she passed but we decided on embalming seeing as how we had family coming in from out of town that wanted to see her and we wanted to accommodate them, we decided to go with the embalming. The day of the funeral, they (Leal Funeral Home) showed up more than 2 hours late, so basically we had to cancel the viewing. Instead of it being a day where we could honor my daughters life together as a family, I had to sit there and wait for her body to show up and explain to all my family why the viewing would have to be cancelled. After the funeral, I reached out to Leal to try and see if we could get a refund for some of the services seeing as how they were not provided in a way that would honor the deceased. They refused and instead said they would instead offer another memorial service for us. As we didn't want to relive the funeral again, we refused. I am not sure why Leal would not work with us, but I was extremely disappointed with ALL their services. One of our friends recently lost their daughter to the same disease that my daughter had and they went with a different funeral home. It was the best decision they made. PLEASE, OH PLEASE DO NOT USE LEAL IF YOU WANT TO HONOR YOUR DECEASED LOVED ONE.

Update: it has been 2 years since my little girl passed away. I cannot help but feel so angry every time I think about her funeral. What Leal Funeral Home did scarred me to the core. I only hope that no one else goes through what my family and I went through. THEY...