Top T & Y Salon — Local services in Houston

I am leaving 1 star because of 1) my haircut ended up damaging my hair more than how it was originally and 2) the reaction I received when giving Maggie a chance to correct my hair. I voiced my concerns, and even got multiple comments under my TikTok video regarding my experience about how unprofessional the whole service was. She did my entire head in 15-20 minutes before I went back to ask her to fix it again.

For context, my family has gone to Maggie for my haircuts for over 20 years (when I was 3 years old) and we've followed her to every salon. She would be very detailed when I needed layered haircuts in high school, but I haven't gone to her since going to college.

Today, I needed a haircut and asked for 2 inches off, and verbally said "straight in the back, with face-framing blended layers in the front," and showed Maggie a video for reference for my layered haircut. She said she understood, no questions were asked. Here is where she messed up:

1. She only used electric razors and a feather blade to trim my hair. Electric razors are bad for your ends because they can get dull, thus leaving your hair to be more prone to split ends. She used that for my lower half, and then for my top half of my hair, she used the hand razor and just grabbed random sections and eye-balled how much she was cutting off. As a kid, she would properly section my hair and use shears.

2. When she was done cutting, she showed me the results, and I told her that my hair looked choppy. I asked if she could use shears to even out the front layers, and instead, she told me she wanted to style and curl the ends to "match" the video. I told her "no" because I don't style my hair everyday, and asked specifically for blended, seamless layers.

3. She lightly misted my hair with water to check for unevenness, but immediately used her straightener on my hair WITHOUT blow-drying the moisture out. She did NOT use heat protectant on my color-treated hair either. It left my ends so dry. She fried the ends of my hair. I make hair content on social media, and my followers agreed that my ends never looked like that before the haircut.

4. When she finished, I told her I did not like the cut and asked her to make it even again, because all she did was straighten it. She did NOT trim the uneven bits in the front. She then tried to say I requested the wrong kind of haircut, but she couldn't even achieve blended layers. I just walked out while my mom was getting her hair dyed because she would pay for us both.

5. Ten minutes later, I came back, and asked her to trim the front pieces that were fried. I told her she could just cut them off completely because it was so damaged from her straightener. She then tried to deny the damage from her straightener (no heat protectant in my hair either), saying it was chemical damage, but I showed my hair to people on the internet and they agreed it was a HUGE mistake to mist my hair and straighten it. People were comparing it to my hair video from last month that got 500k views, and agreed my hair looked so unhealthy after the haircut. She tried to trim a few more pieces, but ultimately took the easy way out and said "come back in 6 weeks, and I'll trim your hair for free" because having shorter pieces would mean that she would have to take the extra time to blend it into the rest of the layers.

Basically, if you want a cheap, simple, and quick haircut (dry cut, no wash, choppy), this is the place to go to. I don't know if I was just expecting different results because my old hairstylist in Austin during college was able to cut my hair as I wanted with the same video...

I had a terrible outcome after revisiting for some time. The place is dirty, I saw a roaches, holes in the floors covered up by magazines. The bathroom is dirty and hair everywhere. The price may be cheap but the service is what you pay for. I just thought I was going to get my roots colored and some blonde highlights. Maggie had me there from 12-7pm. I missed my cousins funeral. My hair is fried and breaking off. My hair was over processed and the attention to client is not the best. I was set aside a few times to "let my hair dry". I ultimately left there with my hair orange and an awful yellow. She said she needed to take the black out. I never asked to go full blonde. I told her It looked orangy but at this point I was ready to leave. I literally left and went to another salon to at least fix the color. Maggie wanted to fix my color in 3 wks because she knew I wasn't happy. I told her I didn't trust her to fix my color and I requested $100 back. She verbally agreeed and it's been a month. I quesitoned the refund and she has decided not to refund my money. This is...

Kathy did nothing like I asked her for.. I told her how to do bangs showed her picture and she did them okay , but the started cutting my hair cause I said I wanted layers but she never asked me how I wanted , before she was going to start I showed her the picture 3 times I even left the image opened on top my lap , she did nothing like I asked for. She curled my hair so I couldn’t see the layers. It was so annoying the image showed straightened hair. I shouldn’t have to pay $40 to not get what I asked for even if it was close to it , it’s all choppy I just hate this. I even tipped her , I just hate how she cornered me in , instead of going behind the counter like a normal business lady she was a feet from me and looking at me pay and what I’m tipping. She took my card away to the back of the room Igave no idea why. That’s shady and I hated this experience. No one should be cornered and pressured when paying let alone having the person taking your payment stare you down. She also denied giving me a receipt she pressed it for me like.. why?...