Clarkade — Local services in Huber Heights

I would give 0 stars if I could for the way the manager and the employees have treated me in this store. Mock my choice of anime to other customers who have no idea who iam. Give bottom dollar based on ebay prices unless you bring quality products. Then they want to be mad at you, and offer you 6 dollars for a stack that's easily worth 100. I'm a victim of the recent tornados and thought that this would help me make my way thru this turmoil. While yes they had in the past at least given me resale value for what I sold. I appearntly make them spend too much money, in which case you shouldn't be buying and selling. That's favoritism under the guise of a simple statement "we are a video game store, focused on video games."says the store with close to 1000s of dvds movies blurays and selling such for over 100$ after paying you about 50$. If you want to just play some games sure. But if your looking to actually do business be ready for the owners snide underhanded remarks, and after wards if you happen to talk to someone who isn't him be ready for a stone faces robot when you try and sell them something that you used their methods of pricing (going on eBayfiltercompleted and sold tickedoffer 40-60%) and know is well worth 50, they return the entire stack to you, obviously not wanting to touch the transaction because the last time they did their job the way they were supposed to and made their purchase like they advertise they will, they were obviously reprimanded, so they didn't want to do it again. Thus making my life a hell when I trusted this place to at least make the sale for quality product. Look at me and basically deny me service because my product costs too much. I will never set foot in this establishment again. I will tell everyone to avoid this place because of their staff. The associate didn't even have enough time to look up at least 3 of the items I was selling then came back looked at me and said I'll give you 6.50$ I said for the one? He said for the stack I said this one is at least 40$ he looked at me like I had told him I kicked his cat, and said "we are a video game store, focused on video games." and that's why you lose valuable customers like me who frequented this place. Because your focused on money, and not customer service in one single but unless it has money directly involved the manager and the staff will happily have people waiting their day away as to hope you'll just want to play their arcade machines so they can make some money. Arcade meh you'd be better to just go to dkeffect game selection isn't terrible. Younger staff is generally nice. Manager is appearntly a Gandalf sage of all things video game. Smash tournaments looked pretty packed. FYI don't sell your yugioh or mtg cards here or when you see them in the case you'll be outraged what you got for what they are...

This would be a one star review except that I do think the arcade and pinball machines are mostly great, so that partly saves it.

First of all, having whole cases worth of games, especially Sega games, unpriced and having to ask for a price on each one is scuzzy. It's extra sleazy because it comes down to the boss seeing what each game is going for on ebay at the time you visit. If the boss isn't around, often the employee has to text them and wait for a response, wasting more of your time. Look y'all, you bought these games from someone, you know how much you invested in them and should have an idea straight away what you figure to get out of them. And why am I spending time and gas money to come to your store just to pay ebay prices?

Bought a Sega CD there previously, it has a malfunctioning RAM chip. I had no way of knowing this until I played a game that used a save function, and by this point this was past the store warranty. I don't want to be charged to attempt to repair something that wasn't tested like it should have been, so I'll take it elsewhere to try to restore it.

Also previously bought a game that had been trashed, they resurfaced it but it had deep pitting, I was stupid enough to buy it anyway and I got charged the going ebay price for a game that only worked up to a point. I should have returned it but ended up deciding that the ethical thing to do was resell it as a partially functional game for parts or display, taking a loss but at least being honest.

Also they wanted to charge me 150 bucks for a VMU that they didn't even know they had in stock until I asked about it. They had to have paid pennies on the dollar for it, and then an employee laughed about that story on my next visit as if I should think it's funny too.

The store also needs cleaned. Touching any given game case shouldn't make you feel like you need to wash your hands immediately.

The arcade is worth supporting but I don't want to ever buy systems or games from them...

Came here a year ago and came back today and was hoping things would be better. Stopped in today to check out a few games but ended up buying nothing. I am going to be negative but I will also explain why, I am also going to leave ways the store can improve. One positive - the store has hand sanitizer!

The store was absolutely filthy and smelled horrible. PLEASE clean the arcades and mop and clean ALL the floors. If you cannot rent a floor cleaner get floor sweeping compound and use pine sol and MOP. Air fresheners will also go a long way. It has not been cleaned in a year, because it looked the same a year ago, so it's just gotten worse.

Games were highly disorganized and boxes were all over the place and it was hard to look at a lot of things. Games were stacked and not side by side, and that makes it nearly impossible to check out games closer. I understand space is a concern but the games in this condition made me not look at anything closer. Behind the counter was a nightmare. Boxes and junk everywhere. Very unattractive to customers. Does not look like a professional store front.

The Arcades are terribly dirty and unclean - large clumps of dust and dirt over many of them, several games are up front and you can't even see the screens due to outside light. The machines need to be scrubbed with soap and water and dusted regularly. Looks like they have not been wiped off since they were manufactured.

Layout. Store should not have random arcades up front, and tons of overstuffed shelves in the middle, and cramped tables in the back. You should put shelves up front, tables in the middle, and arcade in the back in the dark, where screens are easy to see. Arcades up front were impossible to see due to outside light. Or better, shelves against left wall, checkout at front right, then tables and then arcades.

Good luck and I will be back in the future to see if anything...