Lee Lighting - Lake Norman — Local services in Huntersville

I purchased 4 lights (about $1000) on Saturday Jan 29th and before doing so I was guaranteed they were in stock (I asked when talking to salesperson). After paying I asked where they were and was told they don't actually have them in the store, they are in the warehouse, but would be available on Tuesday Feb 1st (might have been my mistake in thinking I could actually take a light fixture home with me).

I waited until Tuesday afternoon for an update, but none received, so I called for an update (they must have been too busy to call like they said they would) and found out the lights would be getting to the warehouse on Friday Feb 4th for pickup on Tuesday Feb 8th. Tuesday rolls around and I had to call on the 8th for an update only to be told the lights would be in the warehouse on Friday Feb 11th and could pick them up on Tuesday Feb 15th (pattern here). I questioned the person on the phone for a real date and they said they would contact the manufacturer and let me know the next morning.

I received an update today (they actually called) that the lights are back ordered until mid March. I asked why they kept giving false dates for arrivals, but never got an answer. When I asked why they told me they were in stock when purchasing, no answer to that question either.

I finally requested a refund and was promptly asked for my email address so they could send the confirmation to it. No apology for any inconvenience or that they made a mistake stating availability. Almost like "go away, I have better things to do".

Needless to say, I won't be shopping for lighting with this...

What shameful customer service I received today.

My parents were in town Friday and we went to several lighting stores. The one light we wanted at Lee's happened to be discontinued. We were told we could get the floor model. We were tight for time, they were getting ready to close and there wasnt someone who could take it down right then anyway. We were told to just call or come back and they'd get someone to take the light down so we could pick it up. They were closed Sunday and Monday. I went to the store today (Wednesday) and the light was gone. I was told a bunch of stuff was taken down and was due to be sent to a store in Atlanta. The gentleman sensing my disappointment asked the girls at the desk if they still had it/could sell it. One girl said "Once it comes down we cant sell it" I said thank you, goodbye and turned to leave when she then said "you're a day too late". I stopped in my tracks, turned around and said "why would you say something like that?" Honestly I wamted tonsay more, but I had a child with me. But really....how rude is that to say?! And after that, do they really expect me to come back and purchase something from them? Sorry, guys there are lots of other lighting stores in the area that sell some spectacular stuff at the same...

I went here a few weeks ago and wasn’t approached by staff until 15-20mins of looking around. I felt like the only reason he asked if I needed help was bc he came into my immediate space looking at the price for someone on the phone. Store had a female worker who also didn’t ask me if I needed assistance. Store was empty of other customers. It felt awkward once I did get assistance so I ended up leaving and buying a Comet Maxim 35inch Chandelier along with the matching 7light Comet 25in flush by Maxim online.

I want to add: I am AA but I don’t believe my race has anything to do with the lack of customer service in this store. I added this after reading other comments and reviews about this location but I didn’t sense I wasn’t approached bc I’m AA. I’m not sure why but I don’t believe it’s...