Metro by T-Mobile — Local services in Huntersville

My husband and I added two lines in December as Christmas presents for my son and my mother-in-law (who happens to live in Virginia). In North Carolina, both of the phones work perfectly. However, neither of THOSE phones work in Virginia, but my husband's and my phones work fine there. So, we brought my mother-in-law's phone back down here, and I called 611 who talked me through several steps including a factory reset and ASSURED me that the issue was fixed. We took it back to my mother-in-law, in Virginia, but neither of those phones worked again. So, we brought hers back with us AGAIN. The next time, we brought it here to the store where we got them. The manager worked on them and said that they weren't working because the WiFi Calling was on on both of them. Once again, we took my mother-in-law's to her in Virginia, and once again, NEITHER OF THEM WOULD WORK. So, we're back at the store. The first lady, who is training, was really nice, and for that matter, so was the other one INITIALLY. However, a bit into the conversation, she had a smart attitude and informed US that WE should have taken it to a store in Virginia to have the VPN changed. EXCUSE ME?! We've been paying for service since December that we haven't been able to use, and she's telling me that it's OUR responsibility to fix it?!?! I informed her that the store closest to my mother-in-law is over 2 hours from her house which puts it 4 hours+ from ours. SERIOUSLY?!?! I had explained to both technical support and the store manager the time we came in was that the issue was with it working in Virginia. Looks like one of them should have known that the VPN needed to be changed. I don't work for MetroPCS, and I, personally, should not be responsible for knowing how to...

The manager at this location Joshua is horrible. You know what you did and have been doing. Letting someone go under the guise of something else because they would not kiss up to you like the other staff among "other" things is beyond low. How are you going to let one staff go for the same thing that another staff did and you did not let that staff go???! Really Joshua. Really! Also, the calls and texts need to stop. That's harrassment. You can like someone, but please do not start calling and harassing them to find out if they like you like that and they made it crystal clear that they do not care for you in that way especially when they DO NOT agree with your "lifestyle." Then, you get upset and abuse your power just because they did not want to date you. That was and is beyond unethical. You crossed the line...

Buyer beware. This location will nickel and dime customers. We purchased a phone, a plan and case for $120. Less than 1 hour later we did not feel good about the purchase and went back to the store to return everything. Darrell and Brie informed us all they could refund was $20 of the $120. Everything is non-refundable. This location solidified my decision to never do business with Metro again. I recommend at the minimum you visit a seperate location and avoid...