Bob Wallace Appliance — Local services in Huntsville

We purchased a Maytag washer & dryer, and the sales experience was very pleasant. We loved the cutting edge features in our home, such as steam to help clean our clothes.

One of the reasons we bought this washer was because of the soap dispenser. We noticed it wasn't working properly, because it was filling with water. We called for service, and the technician came and showed us how the concentration of our soap matters. We switched to a different brand with better concentration, and it fixed the problem.

A few months later, on September 21st, 2021, the washer suddenly wouldn't drain during the wash cycle and would give a "Lo FL" error. We called, but they couldn't come to service it for several weeks. We explained the problem in detail, and they knew which part we needed. The technician arrived, ran a cycle and then said it needed a new valve, which he didn't have, for some reason, even though we called about that part weeks before. He ordered the part. Weeks later, the part comes in, so we schedule another appointment, which is not until several weeks later. The technician installs the part, runs a diagnostic and then leaves. The same problem happens. We call, and the entire process starts all over again. When the technician comes, he comes with the exact same part and says he will run a diagnostic. I suggest the diagnostic will not provide anything useful and insist we run a regular wash cycle instead. I was right. The wash cycle failed, and when he later ran the diagnostic, it reported nothing wrong, even though when he opened the door, there was standing water still in the washer. He said the main control board was faulty. Had I not insisted he run a wash cycle, we would have been back to square one.

Two months and 24 passed since we had a working washer, and every time I would call the service department at Bob Wallace to see if the part arrived and if we can schedule an appointment, nobody would answer. I kept leaving voicemail, but nobody ever returned my calls.

I finally learned to tell the receptionist to just put me on hold while she looked for someone from the service department. Half the time, she found nobody was there, so I would call back the next day. I'd usually have to wait on hold for over 20 minutes to speak to someone in service, only for them to tell me that they needed to get in contact with the outside contractor who they hired to fix the washer and then give me another number to call, just to—guess what?— get to yet another voicemail.

On December 20th, the contractor came to our home to replace the main control board, which didn't work. At this point, I wouldn't be surprised if he replaced every single part in the entire machine that it still wouldn't work. He said he would need to order new hoses.

When I called in January, Bob Wallace Appliance admitted that they got the hoses on January 6th, but they had been sitting in one of their employees vehicles, while nobody called us to schedule an appointment for service.

I finally threatened them that we were gonna come in the store and upend their cash registers to go buy another washing machine elsewhere, since it was now January, and we hadn't had a working washing machine since September. The manager came on the phone and gave me the number to the warranty company.

The woman from the warranty company got back to me the next day and decided to replace the washer, but she hadn't called me back, because nobody from Bob Wallace Appliance ever answered the phone or returned her calls, so her manager approved the replacement.

Now, this is out of the service department's hands, so each time I have to ask for the manager, who never seems to be available. We were told it would be replaced the first week of February, but then we were told weeks later.

Today is February 22nd, and we haven't had a working washing machine since September 20th of this previous year! STAY FAR AWAY FROM BOB...

My husband and I moved into a new Legacy Home in October 2016. We paid $800 for an upgraded stainless steel drum GE dishwasher. We have had the following issues and Bob Wallace has failed to return my phone calls and repair my dishwasher.

Detergent drawer does not open completely. The dishes are covered in detergent and require the entire cycle to be reran. This is very wasteful of water, time and detergent.

Water temperature does not get hot enough to clean dishes. We turned our hot water heater up to 130 degrees (despite serious concerns about burns since we have a 6 month old baby..). Bob Wallace instructed us to leave the kitchen sink running while the DW fills up with water to get hot water into the DW (mind you, very wasteful of time and water). I do this every load, I used my husbands laser thermometer and measured the water temperature from the sink at 126 degrees, and the water inside the DW was lukewarm at about 80 degrees..

Initially, I was was advised by Bob Wallace to use finish tabs, but on the second or third service call was told to ONLY use cascade. Making the switch helped some, but dishes are often not rinsed completely with detergent residue covering the dishes.

The buttons on top of the control panel stick - you have to push the button perfectly or else it jams and you have to spend 5 minutes wiggling to dislodge it. Bob Wallace ordered a replacement panel and swapped it out. The problem remained, and someone "high up" at Bob Wallace told me this is just how GE dishwashers are made (not acceptable..)

I was told to clean my brand new dishwasher that perhaps the problems I am experiencing are related to build up. This is very concerning since the dishwasher is 8 months old.. I have cleaned the dishwasher (with vinegar), but this does not resolve the water temperature issue, buttons sticking, and detergent drawer malfunctioning.

Any "dirty" dishes usually require multiple trips through the DW. I was advised to use the autosense cycle, as it monitors the particles in the water and does not stop washing until the water is clean. This has helped some, however, I do not have much confidence in it because it finishes a cycle with detergent all over the dishes.

Bob Wallace has been to my house 3 or 4 times to work on my DW, with no real success. I called again to speak with someone about my issues, but no one will call me back. I hope this posts makes it to someone who can please help me.

I am a stay at home mom with a small infant, I cook multiple meals a day and rely heavily on my dishwasher. It's very frustrating to open the DW to get a clean pan out to cook with only to find the entire load must be reran at a 248+ minute run time plus drying time. It's also very frustrating to make myself available for 4+ service repair visits, with little progress made each visit.

My neighbors all have the same DW - I have asked them if they have experienced any issues and all say theirs works great. I truly believe I...

While the sales department at Bob Wallace is easy to work with and very accommodating, the service department is mediocre at best. We have a brand new, still under warranty, Kitchen Aid stainless steel refrigerator that has a known technical issue that causes the refrigerator to not maintain appropriate coolness leading to food spoiling. I think part of the underlying service department issue is that the appliance is under warranty and the business prefers to increase profitability by helping individuals from whom they will be collecting money rather than address issues for appliances still under warranty. We originally contacted Bob Wallace service on Monday, June 19th. The first appointment was then scheduled for Wednesday, June 21st. During this visit the technician contacted Kitchen Aid and was told that the refrigerator had a known issue causing the problem and that it was a 2 hour repair job. He then explained to me that, given the length of time needed, he would have to move on to his next appointment and schedule my repair for the "next available appointment". This appointment turned out to be 7 business days later on 30 June "between 8 and Noon". So, in preparation, and at the technician's request, we emptied the contents of our expensive metal box into plastic coolers filled with ice. As noon came and went, I called to check on my appointment. I was told that the technician was running behind and that it would be another 45 minutes. As 1 pm came and went - I called again. I was told to be patient as the technician had "afternoon appointments he had to work in as well". Given that I wasn't given an "afternoon appointment", this does not seem even remotely reasonable to me. I was told it would be yet another hour before he would be able to show up. So, feeling frustrated, and obviously skeptical of the department's ability to estimate time, and no longer able to wait for the technician I asked for the next, next available appointment. Now I am told it will be10 July before I can have my new, expensive refrigerator repaired for a KNOWN Kitchen Aid issue. Somehow they know that it will be another 10 days before they can show up but they still cannot tell me that they can schedule my appointment for the first appointment of the morning or any other level of specificity. I'm not sure what the issue is that Bob Wallace Appliance is having with their service department but it is certainly something everyone who is thinking about purchasing from them should consider before doing so. Having a wonderful sales department without the service to support the items sold is of...