Subway — Restaurant in Huntsville

If I could rate -5 I would. Tonight we went in at about 7:20pm to get dinner. We were automatically greeted with a horrible attitude and scrunched face, and two workers breaking down a line where the sandwiches are made , nonetheless we still ordered because closing time was at 8pm. When we asked about having our sandwiches toasted we were told that this could not be done because they had broken the toaster down so that they could clean it and if we wanted, they can put it in the microwave. 🤔 Who in the hell wants a microwaved sandwich with soggy wet bread? And why have you broken down the toaster almost an hour before you close? that makes no sense I understand that the employees may have been trying to get out of there early , but there was no reason to inconvenience customers to save a few minutes on the clock.

The employees moved at a snail like pace and several customers who came in after us abruptly left once they found out that the toaster was cut off. After leaving I called back to the establishment to get the corporate number and I was told by the employee who had an attitude from the moment she picked up the phone that she did not know corporates number. She did not offer to look for the number her only answer was can you call back in the morning I don't know the number.

So because she did not know the number, I asked could I have her manager's name and number. She refused to give me his name and number several times. She also told me to just call back in the morning because she didnt kw the number, couldn't give out the managers number and basically had an oh well get over it, I'm ready to go and dont feel like dealing with this attitude. Finally I just asked for his name and her name. With an attitude she said "my name is Christy and his is Samuel you have a wonderful night" ,and hung up the phone.

This is the worst service I have ever received at a subway the employees did not seem to care about the customers and also did nothing to make the situation any better I will also be calling corporate. DONT VISIT...

I just ordered a sweet onion teriyaki salad from Subway. I had it delivered through Door Dash. I ordered extra meat and for teriyaki sauce to be included. I also got let, tam and onions, nothing else. Of course, cheese, but no other veggies. There was obviously no teriyaki sauce added and not entirely sure extra meet was put on there. There were also some peppers and cucumbers. Again, I did not order that. Unfortunately, this is not the first time something like this has happened. It wasn’t too long that I called up to the store to complain to the manager about my order being completely wrong. It was rather funny to me, but it seemed to take TWO people to be on a phone call with a customer. I’m not entirely sure I spoke to a manager. If I did, it was to a bad one. What manager is going to allow one of his employees to listen in on a phone call? Obviously, not a very good one. While I was talking to him, the young girl that was also there that evening started speaking and I hung at that point and contacted corporate. I don’t know if corporate did anything, because that is such an unbelievable story. No one is going to believe a manager is that bad, so bad, he is going to have others listen in on his phone calls with customers. I’ve not went to Triana since. Which is sad, I loved the idea of having a drive-thru Subway close. Anyway, when you don't immediately know where they are sending the driver too or at least, I didn’t pay that much attention. I had an idea when I saw the salad where it came from. The other two Subways normally do a pretty good job. Door Dash was kind enough to give me a FULL Refund. I also told them that the Triana Subway has a reputation of messing up orders or honestly flat out NOT caring. I also told them they might need to keep and eye on that location. They might be giving tons of refunds due to that one Subway and...

As soon as you walk inside the atmosphere felt tense and everyone was silent. No music. The customer service was HORRENDOUS! Had to repeat myself many many times as well as I had multiple sandwiches to order and yet they skipped me to the next person. So I had to wait for them to finish with another customer before I could continue my order. I asked for extra olives and pickles on my footlong sub. She(the back of her shirt said "The Boss") placed 3 pickles on the entire thing with only 5-8 olives on it. I asked for a little bit more and she rolled her eyes and only added 3 more pickles and like 5 more olives. So I again said I would like a lil more in a somewhat joking manner cause I know it's somewhat strange the amount of pickles and olives I like. She huffed and then with an attitude said "she's crazy" under her breath to the male coworker on shift with her. I didn't appreciate the attitude and I don't know where the courage came from but I responded with "You like what you like and I like what I like." I just left it at that and continued my order and payed. As I was filling my drinks "The Boss" began speaking to the male coworker in another language and was talking loud enough she knew I could here while gesturing at me. So I'd know they were talking about me but could not understand. I had walked into this establishment with the mindset of asking for an application as I saw their hiring sign. After the service I recieved and under the assumption that that was "The Boss" she needs to be fired. That establishment needs somebody who is not judgemental, rude, snarky, and horribly slow at their job. It's extremely disappointing and they need to check the attitude of their staff. Most UNwelcoming. I'd give 0/5...