Hobby Lobby — Local services in Huntsville

I have shopped at Hobby Lobby for years. I would go every Monday for years because of the new ad my whole house is decorated in hobby lobby. I live in Alabama, so when the city was shut down for 2 weeks, I was going through the house and getting rid of things. I also redo furniture, so I had quite a bit of knobs and I also own a cleaning business, so I have had every receipt for 5 yes and just recently threw them out. Well, for the knobs I haven't used, I was going to return them. I had returned a few things prior that I hadn't used. I figure get store credit going to spend here anyway. Well, the knobs ended up being $120. I never dreamed it would be that much, but I have spent over 10,000 with them over the past 5 yre easily. So I got my merchandise card. I said I could try to find the receipt; they said no its fine. They start following me around. I said screw this. I won't return to the Madisons store. Well I went to visit a friend in cullman. And I have a card with $8 on it I have had for months. Well, I am walking around in there, and they are following me. I don't steal if I am going shopping. I have money. I go to pay use the $8 gift card, then they say the one with $120 is empty, and I said no, I just got it. And the lady said no, it's empty, so I said just cancel my transaction. They replied that I couldn't get my 8$ gift card back, like excuse me. So I asked for a $5 item, and they said no. So I left both cards there. Who needs empty cards so I'll called corporate, And a lady Karen called me back and I said is there a problem with the transaction and she said oh well we can't find a transaction, and i am completely in shock you can't find where your store has sold one knob, Can I not pay cash, I don't just shop at your store, some are gifts or me and my friends trade. I have never been caught shoplifting. So she put the card on hold, so why tell me it's empty.. Then, she asks me to produce receipts excuse me. I am a hard-working single mom who makes wreaths, redoes furniture, owns a cleaning business, and you want to question me. So I lost money I spent because they are judging me. I am put together then half of their staff. So they stole $128 from me. That would have been put back in their pocket. We were all made equal, and I read their policy; they could have refused it. Instead of making me look like a idiot and a criminal, I am a very spiritual woman who does not believe in judging anyone by their looks, and until see me steal something assuming only makes a $ $ out of you. As much as I love the options that hobby lobby carries, I won't spend another dime. And you could be the next one they do this too. These are a couple of things I have purchased just a couple. See this bag of knobs and receipt and a picture of myself. Yeah, I look like a hardcore criminal. And furniture I am redoing. I don't want to spend my hard earned money with any company that treats good paying customers like this!! This has been a shocking, eye-opening experience that billion dollar companies don't care about the customers who make work hard for their money and choose to spend it with them. Boycott...

Won't ever go back. I made a return - with a receipt - this morning and was treated like I was trying to scam the store. When I made the original purchase Friday I checked to make sure I could return anything I did not need (it was a big holiday project). Kept the receipt, all of the packaging, and made sure all of the floral supplies were neatly organized for return. Associate was not friendly and would not respond when I spoke to her. And then the manager started to examine a bolt of $2 ribbon I returned, became agitated and accused me of cutting off some ribbon and trying to return it! I said I most certainly did not cut it and was ready to unspool it and measure (is that really a problem, are people cutting ribbon off and returning it to save a couple of dollars?). I would have thought that it was proof I wasn't scamming them when they counted the pom pom garland and I was returning one more than was on the receipt (the original associate had miscounted). They kept the extra garland and did not give me a refund for it - because that was the right thing to do, I never paid for it. But if I was running a scam, I would have wanted a refund for it too. One of the other garland was broken and the manager was so irate I ended up apologizing to her for trying to return it (I didn't know it was broken and I certainly did not push the issue, that was my fault). But it paints the picture of the situation. I walked out feeling very small and like I had done something wrong. Recommend going to Michaels in Madison instead, much...

I've been shopping at this Hobby Lobby for a number of years. I very rarely go into the store knowing exactly what I'm going to buy, but I always make a purchase. The store is always clean, shelves are well stocked & they have wonderful sales. The Bathrooms are always clean (the men's anyway) & spacious. The sales associates, in my experience, have always been friendly & helpful, even at the busiest times of the year, like Christmas. It has also been my experience, that a company's employees are a reflection of the management; good, ethical & fair management, make for good, hard-working, customer oriented employees. Hobby Lobby, as a Company, must be doing something Right! I will continue to shop at Hobby Lobby, because I like the store, its employee staff & all the Great...