uBreakiFix - Phone and Computer Repair — Local services in Huntsville

Not impressed with the service or lack of service. Warranty work through Verizon and Asurion. I setup a repair on my Samsung S21 for a cracked screen and was sent an email to go to the store by a certain date and they would fix my phone and take about 2 hours, no need to call before hand. So while waiting 20-30 minutes while they saw too customers before me, I realized the guy working the intake was new and the only tech was in the back and had to keep coming out to answer questions. Red Flag #1. The new employee told everyone it would be the next day, approx 26 hours after dropping off the phone. That means they are already overloaded and the intake is overtaking the output. red Flag #2. When the employee told me it would be 26 hours, I asked if I could make an appointment to bring my phone back at that time for them to work it. He said yes, but they could not put my phone before anybody that came in after me. Red Flag #3. They are over booked, and I am not leaving my phone I need for communication/emergencies that still works just need a cracked screen fixed. While they did not get to it as I left, I have been a Verizon customer for over 20+ years, and over those years I have had warranty work done, and never had to leave my phone over night. Also, to replace the screen they need to run diagnostics, which means they need my passcode - NEVER GIVE THAT TO ANYONE - EVER. Which means they could not check the screen completely or run diags until I came back and unlocked screen - more time after the 26 hours wasted. Red Flag #4.

This is a major problem when companies outsource their repairs to centers who also do warranty repair for other companies including Google, Samsung and several others. I miss taking my phone directly to Verizon centers where they only had their customers and treated them fairly. Red Flag #5

I called both Verizon and Asurion and alerted them that this store did not have the man power to honor the contract - which when sold was they would fix phone while you wait. They apologized and set me up with a different company that would come to my location and fix it at my home while I waited, if they cant fix it. They (Verizon/Asurion) will provide a replacement. Granted I have to wait a week, but the phone is completely fine and usable just cracked.

So do yourself a favor, before even considering taking something to this place for repair, call and ask what the current wait time is and dont be shy about asking how many full time techs they have working. If it is one or two, that wait time they tell you will change by the time you get to the store.

Hopefully management will see this and implement a scheduling system so you can bring your phone in at a later time and get service within 30 minutes. If I have to wait 26 hours, this tells me their techs do not know how to fix things quickly and/or improperly staffed.

Update:8/12/2024 After talking to the main Asurion Office I was told they would send a tech out to fix my phone and do it while I wait. After waiting a week I get a call at 7:30 the night before to cancel my appointment, I was told by the manger it was from the Franchise Owner. I did not know they had rescheduled with the same company or I would have taken my phone out of state. Apparently the franchise owner got a burnt butt for my review and wanted to punish me as I was told the only way to get my phone fixed was to bring it to the store, and would have to leave it for several hours. I could tell when I visited this store, it was struggling to survive. I give it another year and it will be gone. With the feelings of the new generations, things are just going to get worse. Luckily for being a Customer of Verizon for 23 years, they will take care of me and understand the value of repeat business. Avoid this place...

Absolutely horrible service! We drove two hours to bring a phone to be fixed under warranty last week. They said they needed to order a part, so we would have to come back this week. No problem, I can understand that. Again we drove two hours and dropped the phone off around 10:45. We were told it would take 3-4 hours. No problem, I can understand that. We come back, they told me the phone was repaired, but they forgot to get the passcode to put it in repair mode to run a diagnostic which would take another 15 minutes. Weird, since the repair wasn't a software issue, just a camera lens, but ok I can wait another 15 minutes - frustrating , but no big deal. I come back 15 minutes later, and they said they couldn't get it to connect for diagnostics, and told me to come back later. Ok, I am not happy, but I will deal with it. This time, we decided to just go do a little shopping and pick it up on our way home. It is now 5:17 when I come back a fourth time. Keep in mind the repair is free because it's under warranty, but they are still refusing to give me back the phone because they can't connect with the manufacturer to get paid. They admit that the only reason they are keeping my phone now is so the manufacturer will pay them, and they can't get it to go through currently with no idea of how long it will take. I explain this is my second two-hour trip, they have had the phone all day long, and I have a two hour drive back; so, I now just want the phone back so I can leave. I am told they will have to put the broken part back on if I don't allow them to keep the phone to connect with the manufacturer. Fine. I told them I didn't care what they did, and that they can put the broken lens on if they want, but I need my property back so I can drive the two hours back home. At this point, I have waited all day, it's getting dark, and I need to get home to my disabled husband who has no phone in the event of an emergency. It is no longer fine, nor just a frustrating inconvenience. I am livid. Their forgetting to get the code they needed at 10:45 am is not my problem, but they seem to think they can hold my property hostage due to their mistake and their issues connecting with the manufacturer. Nope, that's not acceptable! I told them they now have five minutes to hand over my phone, fixed or not fixed, or I am calling the police because this is now thief of property. I do not owe them money, they failed to get what they needed to get over the past 6-7 hours, and it is not my problem they are having issues with their contract with a third party. After three minutes and a call to a supervisor, I was FINALLY given my phone back. Why wasn't the supervisor called two hours ago if that's what was needed? Why do they feel the need to hold hostage the phone off my disabled husband do to their own failures? Why did I literally have to threaten to call the police before they would give my phone back?! When I was there the second time, I noticed two other disgruntled customers, and now I know why. I will never be back to this store. I will go back to the one in Birmingham instead where they are more competent, don't lie, don't inconvenience their customers, and provide...

Against my better judgement, I visited this location again for another repair. It was just as bad or worse than the first visit. It's the only location within 2 hours so I don't really have a choice. I first went in over 2 weeks ago to get my phone fixed under warranty. Spoke with the employee, verified the warranty, dropped off the phone and was told to pick it up around 5. I get there to pick-up the phone and was told "Sorry, we didn't have the correct part, we will need to order it" although they had both parts in hand when I left at 10:30 A.M. No call or anything to advise the phone wouldn't be fixed. This was on Tuesday 7/30 and I was told the part would be in by Friday and I would be notified. Monday, 8/5, rolls around and I hadn't heard anything, so I give them a call. On this call I was told the parts should arrive later in the day or tomorrow. I didn't hear anything by Wednesday afternoon, 8/7, so I give them another call. On this call I was told there isn't tracking available on the parts so I should check in later in the week. I was tired of the run-around at this point and decided to wait and hopefully hear something. Wednesday, 8/14, I called in to check the status of the parts and was told they had arrived on 8/9. This made me more upset that I hadn't been notified but I was glad I could at least get my phone fixed. This morning, 8/15, I take the phone in to get it repaired. The employee looks at my phone and tells me that warranty isn't going to cover it because of some kind of factory defect in the paint. This after waiting 2 and a half weeks, the phone being inspected by 2 different employees, and them having the phone in the repair room for a whole day. The last time I took my phone to these incompetent imbeciles they completely broke my phone to the point Samsung had to issue a replacement. I am sure there are some things they do well but customer service and follow up aren't on the list. I have attached a picture of the warranty voiding defect below. If you can even see the "damage" you will notice it is not a scratch, no paint missing, and is in fact still blue like the rest of the phone. I'm sure they can fix I-phones and I-pads without much of a problem but if you have a flip or fold phone, save yourself the trouble and use...