Murdock Hyundai of Logan — Local services in Hyde Park

i brought my car into murdock hyundai a couple weeks ago around 3 pm because it wouldn’t shut off after removing the key (it would stay idling until i pulled a fuse). when i dropped it off with Scott, i told him what was going on (already felt crazy for saying “yeah my car won’t turn off when i take the key out”), he was already being condescending saying “well is the key actually out?” when it was literally in my hands while we’re standing in front of my car. i might not know a lot about cars, but i’m not that stupid. he literally watched it happen in front of him, so there was no confusion about what the problem looked like. i also told him it only happens once the car has been warm and driven. I didn’t hear back until just before closing that night, and only because i called, when they said they couldn’t find anything and would keep it overnight.

the next day, i called right before noon and was told again nothing was wrong with my car, i was very confused because there was just no way that my car magically started working fine, Scott told me that he would talk to the tech and update me. after hearing nothing the rest of the day, we showed up around 5 pm and were told the same exact thing. when my boyfriend explained the steps to recreate the issue (the same ones i had already given them when i dropped it off), suddenly they “realized” what was going on. they said they’d pull the car around for us to drive, but instead kept us waiting 15 minutes before telling us they had just done it themselves. then they admitted they weren’t going about the diagnosis the right way. the tech said it could be something specific but that they would need more time to diagnose it correctly, which was frustrating since they’d already had the car for a day and a half, and should’ve been doing that in the first place.

they claimed they had driven it when we spoke on the phone earlier but when he was explaining what they were doing to “diagnose it”, he literally says all they did was turn the car on, go work on someone else’s car and come turn it off (did this a couple times?). when i asked if it was even driven around, he admitted it was only “around the parking lot”. to a customer pov, this is so dismissive and misleading. no real test drive, no proper inspection, nothing close to an actual diagnosis. i don’t know how anyone could call that professional. if this is their idea of “diagnosing” a car, i’d hate to see what they consider actual work.

ever since this experience, we have taken my car to a different auto shop who diagnosed it quickly and told me quickly that my fuel pump broke and was leaking into my oil and could potentially ruin my motor. my parents wondered if it might be covered under my warranty since the repair was pricey, so i went to the murdock volkswagen dealer next to hyundai to pick up my warranty papers. i brought them to the auto shop and told them to go ahead with fixing it and to use the warranty for any claims if it’s covered.

the shop then called us back saying they had spoken with the warranty people, who told them i would have to bring my car into a dealership within 40 miles of where i originally purchased it for them to diagnose it before deciding if it was covered under warranty. when the shop asked directly if a certain part was under warranty, they couldn’t even give a clear answer. usually i would look past it and do exactly that.. but i literally already tried that and was wasted of my time.

after hearing that, we decided we’d rather pay the extra money out of pocket to fix my car than keep dealing with hyundai. every experience i’ve had here has been slow, unhelpful and frustrating. i’ve left feeling like my time doesn’t matter, especially when this whole thing is happening to my HYUNDAI car. on top of that, every time i’ve been there, i’m spoken to in a condescending way and not taken seriously until i bring a man with me. the difference in treatment is obvious and...

I had an awful experience with Hyundai Logan auto service. During a routine car wash after a recall repair, they broke the liftgate panel on my car. Instead of taking responsibility, they wanted to charge me $150 just to have the part shipped, with no offer to repair it. On top of that, they quoted me $450 to install the part—despite the damage happening under their care

To make matters worse, they avoided responsibility for breaking the panel by blaming me for using super glue on some of the clips. These clips, given the age of my 14-year-old car, are naturally brittle and prone to breaking over time.

Using super glue was simply a practical fix for some of the clips that broke off during my backup camera replacement.

They also tried to pin unrelated damage on me, claiming I cut my wiring harness that activates the liftgate, which is absurd since it was still secured with the factory stock tape. It was not a third party tape which makes no sense to blame on me unless they were just looking for excuses not to pay for anything.

My thoughts are they had to cut the wires to remove the part to “study” so they could get out of paying. This repair shop will find any excuse to avoid taking responsibility for their actions.

On top of everything, the unexpected costs for the part and installation would have completely messed up my finances. I’m a student, and having to pay $600 for a mistake they made is a major burden.

The repair advisor and manager refused to help or even acknowledge how unfair this was, only focused on protecting their bottom line.

Furthermore, the advisor also didn’t know what they were talking about kept calling it a “bumper” that tells me that this shop doesn’t have basic car knowledge, so why should I trust an incompetent dealership.

I strongly caution anyone against using this repair shop. If something happens to your car under their care, don’t expect them to make it right. After this frustrating experience, I’m avoiding this dealership for my Hyundai just to avoid dealing with rude, incompetent, and unprofessional people at this so called “dealership”.

The worst part is they never even gave me an apology. This a little sympathy would have gone a long way for me but I digress. Don’t waste your time here, because they clearly don’t care about you as a person, just a dollar sign on their...

I edited this to a 5 star w/reasons at the end I purchased a Dodge Ram 3500 from this dealership about four months ago. Within a week of the purchase, I brought the truck back and advised that there was an issue with “jerkiness” in the steering when accelerating around a curve. I was advised that they could not locate the problem, even though this is a common symptom for a faulty U-joint. I was advised to keep driving the truck and let them know if the problem increases. A couple of weeks ago, I started hearing a clicking noise from my front passenger side. I brought the truck back in and was advised that that the U-joint needs replaced, which would cost $900 for the part and $700 for the labor. I was advised that this is not covered under warranty for (2) reasons. First, it is not part of the “drivetrain”, which I’m no mechanic, but I thought the u-joint attached to the driveshaft. Secondly, that the warranty was only for 90 days which had just passed a couple weeks ago. This neglected the fact that I had brought the truck in previously after purchasing it and was told they couldn’t “find the problem”. I asked for assistance from the sales team that sold me the truck, hoping to at least get some discount on the service cost of $700. I was advised that they’re already giving me a discount on this at $140 per hour. So I guess, mathematically speaking this is gonna take them five hours to fix. Since I’m already losing $1600 to repair this vehicle that I just purchased I received legal advise to try to compensate by filing a small claims case. I’m supposed to pick the truck back up tomorrow. I hope Murdock Hyundai has integrity so I don’t need to go this route.

*Edit: Picked up my truck today and Murdock Hyundai handled this issue! Thanks to Jessie for fixing my truck and making a loaner available to me. Thanks to Kyle in the sales department for getting involved to help with the costs. I’m a satisfied customer with an overall favorable experience. For reference, this is the 3rd vehicle that I’ve purchased from this salesman. This is also the 4th vehicle I’ve purchased from this dealership from other salesmen. I’ll for sure give recommendations when asked and return in the future...