Love Olive Co — Local services in Idaho Falls

This store needs to work on its costumer service! They prioritize online customers over in-store costumers. It has been a nightmare dealing with them and then they sold a pair of shorts out from under me. I put some shorts on hold and then got called out of town for work. The shorts were initially supposed to be held till Thursday night until they close, which is their policy that it will be held until close. I was going to be gone so I called Thursday morning and said I would be able to pick them up on Monday. Then three hours after I called I got a voicemail saying that there is online interest and if you don’t get back to us before the end of the day we will send them out tomorrow (Friday). So I called the second time for the day and told them the situation. They said they couldn’t do anything. Then I called again and they said they packaged the order but it hasn’t been sent out yet but we can’t do anything for you. Luckily my mother was close to the store and was able to just try and pick them up. She gets there and the lady told her that she talked with the manager and the owner of all of the stores and they said they couldn’t do anything. They totally could have, it’s happened to me at other stores where me as the online buyer bought something that was on hold and they just refunded my order. The most frustrating thing was they hadn’t even sent off the package yet. It was still at the store. Me as the costumer did everything right. They should have held my order by the end of the day on Thursday regardless. This way they are following their own policy. I called and extended my hold till Monday. So it should’ve been left alone. When I got the call saying they would ship it out tomorrow I called and explained I wanted them and again to put them on hold till Monday. Ultimately they sold them out from under me even though I did everything I should have. They just didn’t fulfill their end of the agreement. By the end of all this hassle the only thing they did was offer me a 20% off coupon. This...

What can I say about the best boutique ever??

•They have AMAZING styles to choose from. They are always coming out with new clothing so you never get bored and your wallet is always in danger 😂 (Although the clothes do have great value and are affordable, you just want to buy everything there!) It’s hard to find cute, modest clothing these days but I never fail to score a great find here!

•The owner, Stephanie, is incredibly customer-oriented. She is always scouting out the cutest trends, answering personally to customer concerns, and has a powerful social media presence!

•The website is super easy to use and engaging. I never get bored or frustrated like I do on other sites. Everything is laid out perfectly

•Their in-store staff are just about the most helpful and friendly people you’ll ever meet! And their customer service is unbeatable.

I recommend Olive Ave to everyone who loves a good deal, looking great, and supporting local...

If I could give this place 0 stars I would. This place I thought was really nice until I was walking around in some casual clothes (which I think played a part in this) and got accused of stealing by the woman behind the counter. She threatened to call the cops and kept saying she watched (but did admit to not fully watching) the cameras saying she saw us take things. I recall each of us being respectful and I had my hands in my damn pockets the whole time. My friends were looking at the dresses but as we decide to leave for lunch the woman just yells at us. This place I was told was very nice so I decided to try it for myself. People always say how nice the employees are but I guess I shouldn’t have believed them. This is the worst customer service I have ever experienced and I hope no one will have to go through this as well. I do not...