Indialantic Ace Hardware — Local services in Indialantic

If you have been to Home Depot and or Lowes you well know the feeling of helplessness wandering the isles trying to find help. When you do, how many times have you heard in a polite yet hasten voice, "this is not my department" if your lucky the good ones call over the radio or use an app they carry for help. Occasionally you run into a knowledgeable person who goes above and beyond. AT ACE especially this ACE once Beach Discount since as far back as I go 1964, family owned and operated by the same family still. By far the best hardware store I have ever been to. Very knowledgeable staff, willing to help and educate you on technique, reasons for aditional items you may have forgotten, or those in your cart that are excessive. I own a small handyman company, forever learning, they have helped me look like I am a 5 star buisness. Once an employees son told me that I was good only because I could go to ACE and ask his Dad how to do what I was being paid for. He didn't know how correct he was. Everybody working there deserve employee of the year awards every year. Eddie the owner, taught by his father i forget his name, yet very similar, puts every bit of everything you could possibly need in a space that will amaze you. With loyal and regular staff that knows where stuff is located and not much if any turnover has made me gladly pay "perhaps" about 4 percent on average more well worth it. Not to mention the best collection of nuts and bults "fasteners" known by any other hardware store to be the go to place for those specialty fastners. Thanks...

This particular ace is not the place with the helpful hardware folks. My husband and I were attempting to get a simple house key copied. It took three trips, and we still had no success. When we came back the final time, we asked for the manager to help us. Apparently, Patrick is too busy to help customers personally. A young man attempted to make the keys again. When we showed him, his copy was visibly different than our original, and that all of the attempts at copying our key were different, he attempted to get Patrick to come and assist us and Patrick refused. he did offer a refund, which, of course we were entitled to. When we went to the front of the store to deal with the refund, we asked to speak to the manager again, and we were told Patrick was on the phone and unavailable. Instead, Patrick sent a snitty teenage girl to come and “help” us. She thought it was more important to talk to me about being frustrated and needing to calm down than to process my refund in a timely manner. After more than 30 minutes from the time we arrived and asked for the manager till the time the snitty teenager processed our refund, we asked and Patrick was still unavailable. We typically like supporting local small businesses, which this Ace is one. After this experience, I doubt we will go to this location in the future. So, if you want a copy of a key, do NOT go to this location. Either they have poorly calibrated equipment or they have poorly trained employees. More disturbing is that the manager Patrick...

This place is a joke. I needed a set of jointer blades and a chisel sharpened. Since they were the only place open on a Sunday with sharpening capabilities, I figured it would be worth a shot. I called ahead to see if they could do jointer blades. The guy on the phone clearly had no idea what I was talking about, but said that as long as they weren't serrated they could do it. I brought them in and the person there confirmed they could be done, and would be finished by Tuesday at the latest. I hadn't heard anything by Thursday night so I went to the store for an update. They hadn't even been started yet, but I was told "They were next in line." The following Tuesday (A week later than I was told they would be done) I still hadn't heard anything, so I went in the store again to see where they were at. They sent somebody back to check on them and I was told they still weren't done. I told them I was tired of waiting, so just let me take them somewhere else. Another employee told me, "Oh are these the jointer blades? Yeah, you can't really sharpen those. You're better off buying new ones. That's why we didn't do them" You absolutely can sharpen jointer blades, anyone with any sort of woodworking or blade sharpening knowledge would know that. Either way, they could have let me know they wouldn't do them instead of having me wait for nothing. This place is so mismanaged it's ridiculous. If you're looking for knowledgeable and skilled employees, or a store with any sort of organization,...