Agua Serena Spa — Local services in Indian Wells

I'm giving one star for the spa attendant and one for the masseuse who were both wonderful otherwise it was a extremely disappointing experience.. we had planned on getting our services and then spending the rest of the day floating in the pool and having drinks. I paid full price for my massage and my friend had a discounted Groupon. My friend was told that she had access to the pool while since I paid full price I did not, I could spend another $60 on a resort pass or pay for the Groupon. They said this was due to the water slides and usage, but we are 40 year old women at the spa we aren't there for the slides. But I could use the hot tub in 110° weather. Now I've been to a lot of spas in a lot of places and I have never not had access to a pool, including multiple valley spas. I'm very aware this is a management issue, not a front desk issue, and it needs to...

Spoke to Noel 3/22/23 after being on Hold for a few minutes. I wanted to book 2 massages for Saturday she said they had availability all day. then Puts me on hold again , says oh no we have no availability after all , I can put you on a waitlist. I asked when will I know if I’m off the waitlist ? Again on hold , but she didn’t press hold. She did NOT know the answers to anything, definitely should not be answering phones. From this customer service experience I can imagine the service and massages they give . Go else where . Recommend MARGARTAVILLE ST. SOMEWHERE SPA At least they know how to answer their phone and book...

I visited about a months ago with my girlfriend, I personally had a great massage but my girlfriend on the other hand caught her masseuse texting on her phone on multiple times during the head massage portion. She did it one handed at some times and then would do two hands, over all a not relaxing experience for her. I then call and ask for the manager/ supervisor at that point I was told to speak to Nichole (the supervisor) I sent Nichole a email explaining the situation after 3 weeks I have still not heard back from her. After spending over $400 for a 50 minute massage you would expect better customer...