Spa Rosa — Local services in Indian Wells

My massage therapist, Claudia, exceeded my expectations. She listened to my concerns, and addressed them professionally. I can highly recommend her, she is an amazing therapist. If Claudia is an example of the quality of therapists at this spa I think it a shame that management does not support them.

I say this because unfortunately my locker room experience did not meet the same professional standards as my massage therapist. My appointment was at 11:30, I walked into the locker room around 10:30, the spa opens at 9:00 and there was one other person there at the time. The steam room had strands of hair on the floor, the one shower stall had no eucalyptus spray, no shower gel and the drain cover was covered in hair. The second shower stall the drain cover was the same, with no conditioner. The walls in both stalls were moldy. The trash can was almost over flowing and one sink was blocked. All this before 11:00 am. When I got back to the locker room after my massage at 1:00pm, a young lady came to sort out the blocked sink - the trash she compacted down rather than empty it. The showers were not cleaned, wiped down at all during the time I was there - I checked out around 4:30.

As somebody who works in a day spa, I can honestly say the conditions of the locker room are inexcusable. It is crystal clear that the locker rooms at this resort had not been attended to for at least a couple of days. This tells me management does not care and are not serious about cleanliness of the overall facility. Unclean locker rooms can lead to all sorts of issues and diseases. At $388 for a treatment at Spa Rosa management should be ashamed of themselves as this is something that is well within their control.

I am posting this review because within ours of my leaving the spa I was sent an email asking about my experience and how they can improve. I have yet to receive a response to the email, it has been...

My cousins and I booked 2 massages and 1 facial at Spa Rosa. The facility is beautiful and the customer service is top notch. Our esthetician/masseuse were amazing. There are some things we think could be improved on to make the experience more relaxing. First, it would be nice if different sized robes were offered. Some of us prefer larger sized robes to be comfy. “One size fits all” in fact does not fit all. Secondly, the “serene” area is not serene at all. It’s pretty much a walkway to get to the outdoor patio and pool, so it’s noisy and busy and there is a constant flow of facility tours happening every 30-40mins. Third, the women’s locker room is directly off the serene room and in my opinion there is no privacy for the women. There should be doors to the entry of the women’s locker room. Women walking from the lockers to the showers are visible to whoever is in the serene room. Fourth, we did not see any trash cans in the pool area or places to put used wet towels. Many of the guests would get up and go to their treatments and leave their trash and wet towels behind. We picked up lots of cups and napkins that blew everywhere. These are not make it or break it items. We would probably go back because the treatments...

I had a massage on a Sunday afternoon. I used a Groupon for the appointment. The atmosphere was nice and relaxing. The therapist was on time for my appointment. The therapist asked what intensity I was comfortable with and if I had any concerns. The massage was wonderful and relaxing. What was not so wonderful was the outside area around the spa and pool. We were using the area for about 1 1/2 hours. During that time no one ever came around to pick up food and drink services completed by customers long gone. YUCK! When returning to the locker room to shower and dress the shower I used had a lot of hair in it. Several abandoned towels were scattered about. While I did enjoy my massage I doubt I will return even if there was...