Bath & Body Works — Local services in Inglewood

I had no idea location was open. I went here because I purchased an online order and forgot to use my 20% discount coupon. I picked the order up from another store and they told me to go to this location for my price adjustment because they were fully opened. When I got there, I discovered this location was completely remodeled! It's beautiful inside and fully stocked...The manager was more than willing to help me with refunding my order and allowing me to repurchase every item even though the one day flash sale was over. It truly made me happy. I am glad to have this location open and even if I don't go back anytime soon, knowing I have the option is somehow comforting to...

Way too expensive. The only establishment that sent a birthday gift that isn't really a gift. Had to make a purchase to get the gift. Salesperson put the incorrect "birthday" item in my bag. Yep!! Another unnecessary trip to get the correct fragrance. Do I reccomend. Nope!! Hopefully a manager reads this and takes the information to the top executives. Birthday gift should be given without having to make a purchase, that's a gift or some companies gave me 10%-25% off an item. That's a gift!! Though my experience wasn't a pleasant others may feel...

I avoid the store at all costs. Today I went in and remembered why I go to other locations, Westfield mall and Manhattan Beach. The employees in this location act like they don’t want to be there and they surely don’t want to help you. I was quite shocked because a lot of money was spent to upgrade the store. Managers, please tell your people to be more pleasant and engaged with your customers. Smile and make people feel that they are welcomed in the store. When you are asked questions, make eye contact. These should be basic customer Service...