The Home Depot — Local services in Inglewood

The only thing that saved this store from receiving 0 stars from me is the young man in the paint department. I've visited this store 2 days in a row, he has been very consistent with his customer service.

I waited in the lumber department almost 30min, as they called for an associate several times over the P.A. I had several employees walk by and act as if they did not hear the announcement. I had to ask for assistance several times before tracking down two associates standing one isle over talking, who did everything but play rock paper scissors to help me. When one of them said "are you going to help him...the other replied I have something to do on the other isle". The guy sighed, and said "come on I'll help you, what do you need?"...... I replied I need some wood cut. He then stated " I can only cut it all the way down into one big cut. I can't do smaller cuts"......which I knew wasn't true. After walking him through how to do the cuts, he was able to do them.

I then went to the mirror section to buy two large mirrors, I had questions regarding the mirrors, noone was available to assist me. When I did find someone he did not know anything, and directed me to the service desk. When I approached one of the associates asked "how can I help you?" after I stood there saying excuse me a few times. Once I expressed my concerns he stated " talk to her, as he directed me to an associate at the counter. There were about 8 lines available, 1 customer at the counter 3 associates gathered up at the counter her sent me to. As I stood there they all looked at me and dispursed, the cashier then turns and looks at me as though she was upset that I disrupted their pow wow. The gentleman that told me to talk to her, with frustration at this behavior in his voice sternly said "he needs help!!" She then asked what I needed....I proceeded to ask my questions. With very little response.

At this point, I asked an associate to speak to a manager.....She asked what for I stated I just need to speak with them to......( at this point she walks off with an attitude). Page the manager, walks pass me, and did not say anything. I stood there for 10 min, with no management in sight. The associate who was only about 20 feet from me monitoring the self checkout, walks pass me again to assist another customer. Once she was done, she walked by me one more time, and did not say anything to me. She continued to stand in position until she saw another young lady. She then called her over and proceeded to discuss something with her. She then approached me, asking what my concerns were. I asked her if she had a card, she replied " only the managers have cards" I replied what's your position, because I requested a manger. She said I'm a supervisor....she did not have anything to state this......I asked he for her name, she said "its right here", as she pointed the her apron that had her name written in sharpie. I then asked where is the manager that I requested, "he busy, he sent me to see if it's an emergency". I asked why the other associate didn't tell me that....she replied, "oh she forgot, and when she saw me, she remembered to tell me". At that point it was my last straw. I've shopped at the home depot for years, and it's been the same thing over and over. I've spoken to managers about this, they've told me that they appreciate the feedback, and that they are working on this. I have filed complaints with corporate in hopes that I will see a change in my local store....Yesterday was the straw that broke the camel's back for me. I was angry that I spent 4+ hrs in the store, I spent over 1k in that store over the past 2 days, only to be treated that way. I don't pay for treatment such as this. I will take my money elsewhere. I immediately left my full shopping cart there with the supervisor and left the store. I returned to the store with the items that I previously purchased, and returned them.

This store needs work. I will no longer shop at this location. I drove out of my way to go to another store where I received proper customer...

The story of how Home Depot, led by its CEO, stole $2,000 from me. I got a Home Depot credit card to increase my credit line and put it away. I don’t use their products much. My seasonal income as an accountant is good in winter but less in summer. With school approaching and being a single mother, I needed to prepare my child with clothes, supplies, and shoes. I went to Home Depot to buy gift cards for school supplies and gifts for friends who helped me when I moved to the US with my child.

I bought 6 gift cards worth $500 each and went to the register. The checkout was chaotic, with cards being thrown on the counter and a manager called. I felt like a criminal. Eventually, I received only 3 cards, and the payment was processed by the staff. I didn’t check the receipt immediately, which was my mistake. $3,000 was charged to my card, but I only got $1,500 in gift cards. I realized this only when I got home.

It turned out one card had no balance, so I got only $1,000 worth of cards instead of $3,000 paid. I had to return $2,000 to the store, which was stolen by employees. I called the store and the credit card department for 2 days, trying to resolve the issue. Everyone was indifferent and just transferred me from line to line.

I then emailed the Home Depot president, explaining the situation and requesting a refund. Within 10 minutes, a store manager called, apologized, and said a check was issued in my name and would be sent to the store. Two weeks later, no check, no returned cards, and the transactions were still not disputed. I received a bank letter about fraudulent transactions and was told to call immediately. The bank representative asked if I made a $3,000 purchase. I explained, and she replied with indifference that she needed a yes or no. I said if I said “yes,” I wouldn’t see my $2,000, right? She confirmed this.

Instead of investigating and returning the money, they wanted me to admit over the phone that I received $3,000 worth of merchandise, allowing them to claim the entire amount. I told her I was waiting for my stolen money. I texted the store manager, who didn’t respond for 2 days. I wrote again to the Home Depot president, stating the situation was unresolved and my card payment date was approaching. Customer service then emailed me, saying they needed more information. I asked what else was needed since there were security cameras, and they had 3 weeks to verify my claim. They responded that they only saw a payment issue and didn’t notice the employees giving me 3 cards instead of 6 or processing the payment for 6 cards.

I concluded that it’s not just the salespeople but the upper management who steal from customers. If this had been a bank credit card, I could have disputed the transaction, but it’s a store credit card, and they don’t accept disputes. I’m forced to pay for money stolen from me. I’ve never experienced worse service....

The absolute worst experience shopping at home depot recently. I had stopped by this location because I was in the area working, and needed to replace a tool I had misplaced. It was in the evening, so not busy at all. I proceeded to the electrical aisle and located the tool I was interested in purchasing. Of course its in a locked cage, needing assistance from an associate to get. I found the nearest associate an aisle or two away and got their attention, told them I needed assistance in electrical to get tool from cage. The associate looked up from what appeared to be a cell phone and proceeded to tell me that was not his area and would let them know someone needed assistance at electrical cage. I returned to the cage and waited, and waited and waited some more. I then found a different associate asked for assistance and was told the same thing. Not their area and would get an associate to help me. Again I returned to the cage and waited, and waited, and waited. No help arrived. This went on for 30-45 minutes. I was so frustrated I about left and spent my money elsewhere. But decided to try 1 last time to get the needed help. I asked for the third time to get an associate to help me. And went back to wait some more. I finally was greeted by an associate coming from what appeared to be the back of the store, hadnt seen him in the area at all till then. I expressed my frustration when asked how my night was going. And was given an apology that was so unsincere I about walked out right then and there. Realizing I had better get what I needed while I could, not wanting to go through all that again at a later date. I will never purchase another locked up item if the proper associate is not right there already. As a contractor my time is very valuable to me, my customers, and my family. To wait for 30-45 minutes to have someone open a cage to get a tool I need to make a living is ridiculous. Your locked cage practices need to be handled differently. Try putting all of the locked tools in one area and have 1-2 associates there...