Boost Mobile — Local services in Ionia Township

Went in to get a new phone told them straight forward I did not want to pay activation charges as I could do it myself. The manager Ashely was sitting right there never said that the charges where automatically included. After they processed my card she spoke up very rudely and said the fee is included and I could not leave the store with an unactivated phone. I asked for a refund and was asked to leave the store. After talking with customer service was I was told I could buy as many unactivated phones as I want. Called their main store in Lansing and talked to the owner who also told me it is a store policy. The employee who helped me probably didn't know what was going on. But to refuse a refund after I just purchased it is nonsense. I've been a long time customer there but will never do business with BUZZ wireless again even if I have to drive to Grand Rapids 45 miles away. Terrible store...

If I could give 0 stars I would. Poor customer service very rude to talk to over the phone. Fiance spent 2 hours in this store to walk away with nothing after being told an out the door rough price to add a line they ended up wanting 60$ more than the price talked about from the get go to find out they are talking about promotions that are not effective yet. How can any place with customer service tell a customer about a promotion that hasn't started yet and not honor it? Doesn't make any sense to me. Will never get that 2 wasted hours back. Not to mention when asked to speak with a boss was told she can't give me that information. Now my account is all messed up and paying a monthly charge for a phone we don't have and out the money already paid for monthly service 8 days ago as they wouldn't credit our account for the monthly charges...

Terrible. Brought my malfunctioned phone into another buzz location within the 7 days for a malfunction of the screen there were lines horizontally and vertically and the screen jumped around. I never dropped it, looked brand new and was is a case. The screen malfunctioned after i got in my truck and started driving. The supervisor of the ionia branch the store that i bought it said it was because i broke it and to file a claim with the insurance company after being there for about 2 hours in the store. I filed a claim and the insurance company said it was a malfunction and denied my claim and stated the store should have done something there. By the way i still do not have a working phone....