Target — Local services in Irving

Corporate Target, please read well and email me back.

It's Christmas time yaaaay! I ordered an item from the electronics dept. that I could not find at the Target closest to me so my next closest option was the Target in North Irving.

I placed my daughter as an alternate pick up person as I was at work and she was very kind enough to do me the favor. This took thirty-five minutes to and from.

She gets in the line at customer service when a Target associate named Gloria approaches the line and asks if anyone has just an online order pick up. Awesome right, my daughter raises her hand and says, yes mam I do. Gloria walks away. My daughter and a nice customer next to her say "maybe she didn't hear you". So my daughter remains in line. My kid by the way is very, very polite, kind and is a firm believer in service to the customer as she is in the service industry herself.

Gloria returns and asks for the barcode. My daughter says " I have no barcode my mom put me as an alternate pick up person and to just show my ID." Gloria then ROLLS her eyes and walks away. My daughter was stunned. Gloria returns asks her for her name and returns with the item.

Gloria, BE NICE. You don't roll your eyes at customers. You must also remember to smile, say "I'll be with you shortly", "just a moment please", thank you and your welcome are pretty standard too.

Soooooo Target what is going on??? Who is training your customer service team who are more like "be rude to customers service"? I reave about Target often. I am super stunned. You must know or you do not care that you have an employee such as this.

Question: How will you fix this??? Awaiting your response and thank you...

Before this evening I would say that every trip to this Target has been satisfactory, however tonight was probably the worst experience i’ve ever had at a Target. I spend how much money here on a weekly basis??? Unfortunately my roommate and I mistakenly made a trip here at 10:30, we browsed around and eventually made it to the Electronics aisle, in which we were there for about 15 minutes or so before ANY ONE asked if they could be of assistance, & the only reason we were asked was due to the fact that I was trying to try on an apple watch band, in which I wouldn’t have made the attempt if a customer service associate would of originally greated me and asked if I needed help with anything. So at that point I had the impression they thought I was attempting theft. The associates were not approachable or friendly what so ever. I get that it’s near closing time, however let’s be honest here NO ONE will be leaving promptly at 11PM. We then eventually approached the self check out line to see that 2 registers were open with about 15 people in line. Veronica happily states “oh my bad, I closed down too early” of course you just slowed down the entire process? At that point she was very rude, not approachable at all. Everyone in the line could sense the fact that she had a piss poor attitude as we walked up to check out. At the very end she continued to make smart remarks to people. She is definitely not the correct associate to be in the customer service industry. I will also be reaching out to Corporate to directly address this issue and ensure my next experience...

Dear [Store Manager],

I am writing to express my disappointment and frustration with the experience I had during my recent visit to your store on 02/24/2025.

When I inquired about carrying a specific type of purse, a sales associate provided me with some initial information, and subsequently, the manager interrupted, which made me feel disrespected. I politely clarified that my intention was to explore other color options within your collection.

Furthermore, I had an issue with several items being incorrectly marked as 'clearance' in the women's department, which included non-sale items. When I brought this to the manager's attention, she explained that she had the authority to designate discounted items. However, under standard clearance pricing policies, customers expect the items to have been originally priced lower. I respectfully pointed out the discrepancy and requested that she honor the original price.

Unfortunately, during the checkout process, I felt belittled when an item was questioned as to whether it was accurately rung up. As I had observed the cashier ring up the items for an extended period, this reproach felt unnecessary and accusatory.

I will be leaving a review on Google to share my experience and express my disappointment with the manner in which I was treated. As a valued customer who spent over $500 in your store, I expect a higher level of respect and professionalism.

I appreciate your attention to this matter and would appreciate a resolution to this...