Michaels — Local services in Irving

I have been waiting on your "Click to Chat" feature on your online website for 30 minutes. Spent 30 more minutes typing this comment, to select preview and have it dissappear. So here I go again. I was smart enough to cut and paste the "chat session", which by the way, I had by myself. So instead of waiting on the "Great and powerful OZ" which responds to your online chat representation, I decided to send it to the Corporate Headquarters. I know someone is there or will be there Monday. It's Sunday, October 25, 2015, 1:19 pm, so I assumed someone drove the bus to work. If I'm incorrect, please forgive me. At least put up a "Wet Floor" sign or "out checking inventory, so you can issue next week's coupons for your out of stock items". Since I was already frustrated, I went ahead and cut and paste the content of my text I was trying to have with the "tooth fairy" and came to this Corporate Website. I only went to the Michaels online site to view weekly deals, coupons, unique items, etc., since they've recently opened a store near me in Simpsonville, SC. I first chose the "contact us" selection at the bottom of your web page, but no matter which selection I chose : . Online Order or - Customer Care, it really didn't matter because when you select the "NEXT" button - it does absolutely nothing. So, I followed the yellow brick road to another option : Click to Chat. Found it at the top of the page. Ok, I can do that. After trying to stuff what I had to say (and it grew with each fruitless key stroke) into the little box, I waited on my "courteous" but obviously absent Representative. I wanted to suggest that you add a menu item at the top of the webpage (one that worked), by which the consumer could select "Sale" and/or "Clearance" Items. There are several good examples at some of the other popular Craft/Hobby sites. Trying to find exactly which item, in what color, which what count, and how many is like trying to find Easter eggs under the Christmas Tree and then have your excitement crushed by the all too familiar "Out of Stock" response. Why ask what we want if you don't have it anyway? Just have an online yard sell and let us look at what you do have. I worked with a Multi-million dollar company and trained over 900 VERY intelligent people on a very complicated and mandatory system, which they did not want to use. But did. One thing I learned is everybody thinks, acts, does, things in their own way. So the more intuitive you make it, the less of these nasty little notes you will get and the happier the customer will be. People like to come back to "Friendly, Fun Places" and they enjoy the experience.(Just look at the playground at MacDonalds.) Otherwise, they'll just follow the yellow brick road to another site, even if the actual store is 30 miles away. Right now gas is cheaper than Blood Pressure Meds, so it's an easy choice. In all fairness, I love Michael's products, quality, and variety, if you could only have someone man the "fronts" to keep customer's from unsubscribing to your E-mail sales notices and uninstalling the convenient APPs and heading out the back door. PSS don't select Preview below this comment box or your comment joins the "Chat" room, wherever it is. Did it again. Then switched to comment as: Google Accou": Are these real radio buttons? That didn't work so, I'm trying yet another "door". Hope it's open, I've been at...

Riverstone Parkway store in Canton, GA - Coupons seem to be a common problem in all Michaels Stores. THE ABSOLUTE WORST CUSTOMER SERVICE EXPERIENCE happened this past Sunday. I searched for letters for my classroom for about two hours, discovering that each style/brand/size was out of one or two of the letters I needed. Finally, on the clearance isle with all the other letters that were on clearance at 60%-70% off, I found a style that had all the letters in my name available. At the checkout, though, they weren't even on sale. When I explained where the letters were located, the cashier told me that it didn't matter where the letters were... They weren't on sale. I elaborated about the isle where the letters were hanging, thinking someone must have placed them in the wrong location, & trying to point out that they probably need to move the regular priced letters somewhere other than the clearance isle. The cashier then raised her voice & with a snarky attitude told me, "I don't care where you got the letters. You're still going to have to pay the full price... Now, do you want them or not?!" I had a 40% off entire purchase coupon so i proceeded with my purchase. Once she has rang up everything, I let her know that I was a teacher & asked for my educator discount. Her response? "You can't use your teacher discount on anything that's already discounted." I had been able to do so on previous occasions & mentioned this to her. She rolled her eyes & told me again that I couldn't use the discount. I asked her, "Will you at least TRY?" She was clearly pissed & quickly scanned something (who knows if it was the discount bar code or not) & said with a smirk, "See. Just like I already TOLD you. It doesn't work." At that point, I offered my final coupon which I obtained by doing a survey... $5 off purchase of $25 or more. The cashier looked at me & goes, "Really? Another coupon? I just told you that you can't use another discount, & you want to hand me this?" So, I decided to ask for her name, & she actually said to me, "I'm not giving you my name." I asked again, & she said, "No, you don't need to know my name." I asked her associate for her name & was told her name was Elsie. Then, I told Elsie that, because she was such a rude b-itch, I no longer wanted to spend my money there...

My parents ordered a lovely custom frame from this location. However, the customer service was beyond terrible after purchasing it. The original invoice stated that the order would be ready around March 10th. Since today is March 9th, my parents attempted to call the store to follow up. Oddly, someone answered then hung up on them without saying “Hello” or “Please excuse us”. This happened 3 times! On the fourth try, the employee on the other line just yelled at my dad! The voice was female, and they were literally yelling loud enough for all of us to hear that our order is not ready. My dad took a deep breath and calmly asked, “Excuse me, but we haven’t given you our names or the order number yet.” They responded, “Oh, I know. You’re calling for [random person’s name].” Then we asked, “How would you be able to know? We still haven’t given our name or order, plus we never used this phone number to call the store or have it on the invoice.” They then snapped, “It doesn’t matter. Your order is not ready to pick up.” We then requested to cancel our order, and she went ballistic! This employee continued to yell while we remained quiet and calm. Luckily for us, we confirmed that this rude employee was Michelle.

We then called our credit card company and explained our situation. They were able to give us a credit equal to the refund, and they let us know that this store is legally obligated to give us a full refund. They also let us know that it is our right to pick up the item anyway since we paid in full. Since we were in the area, we decided to pay a visit. When the employees in the front had a minute, we explained our situation. They immediately called the management, and the store manager sympathized with us. They got with the department manager, and this person was visibly irritated with us. Luckily, the store manager was still with us, so they begrudgingly gave us a full refund. Although we were able to nick this issue in the bud, we do not recommend purchasing from the frame section of this store – or at the very least when Michelle is working. It is sad to state the obvious – don't take your stress out on...