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GS Kinney-MurphyGS Kinney-Murphy

Our seven-night stay at 15 54th Ave on Isle of Palms was very disappointing. We only received half of what we paid for, and Beachside didn't ready the home for our arrival. We booked this house for the pool, yard, stacked porches, and location to the beach. The yard, porches, and pool were a mess when we arrived. We checked in on Saturday and filed a complaint immediately. On Sunday, we realized the front door would not lock, and Beachside did fix that the next day. They also cleaned the leaves from the pool, but the water was still murky, and the pool was not treated and was unusable. Beachside blamed it on storms before our arrival, but we live locally, and there were no storms. Beachside lied and said the pool area and porches were power-washed, and cushions were removed and cleaned on Monday. Not true! The exterior needed a good power washing, and patio furniture needed to be cleaned before our arrival. This house was and is not ready for spring guests. The homeowners need to be aware of these issues. The wifi was in and out, and the cable was non-existent. I needed to be able to work remotely but could not do so because of bad wifi. The Vayk Gear credit was also disappointing because they delivered the wrong kayak that was too big for us to manage. We asked to modify the order, but it took over 48 hours to get customer service, and then they told me that our window to modify had expired. I have texts and emails that show we were within the window. They let us cancel the order, but we were disappointed not to have the $250 credit for the advertised beach gear. Worst of all, a kitchen cabinet next to the ice maker fell and landed on my friend's toe and broke it—no accountability by Beachside. Overall, the stay was not worth the price. We asked for a 50% refund, to be fair since we received less than half of what was advertised. Beachside denied any refund. All we got out of this vacation rental was a roof and a lot of grief with no resolution from Beachside. They also lied to us, stating that the porches were blown off, power washed, and the cushion covers were taken to be cleaned on Monday during our stay. The only cover taken was a slipcover on the living room couch because of the stains. Beachside's personnel never noticeably touched the porches during our stay. Porches were as filthy when we checked out as when we arrived. We never saw a pool company, the pool was not treated, and the storm they blamed it on never happened. We know because we live locally, and there were no storms that would cause the condition that the home was found. As far as pressure washing, that never happened! So, either Beachside lied to us or their personnel lied to them. It is sad that not only has Beachside lied to us, but they have lied to the owners because their so-called "quick response" was not at all the case. We checked in Saturday evening around 6 pm, and their personnel never showed up until Monday. That is not a quick response, and the issues were never resolved over our seven-night stay. We have five adults and three children who stayed/visited the home while we were there, and they can confirm all of these issues. It is incredibly disappointing that Beachside, not the owners, takes zero accountability for the lack of service to this home. Not to mention the fact that they never even acknowledged anything about the cabinet falling on our friend's foot, breaking her toe. I hope the homeowners see this review because 15 54th Avenue could be a fantastic vacation destination if adequately managed. We will never use Beachside Vacations again. Buyer beware!

Lauren WestfallLauren Westfall

The house location was great, a block back from the beach entrance. It’s hard to find a house with a great pool, so we were excited about that! The big ledge made it perfect for small kids. Beds were comfortable, and living room fit us all well. Had everything we needed to cook. Table sat 8, plus 3 kitchen stools. Hosts were communicative and helpful. One star down for some things being worn/dirty - first the positives: I could tell a cleaning crew had been through and critical areas like bathrooms and bedrooms were clean, kitchen was spotless, bedrooms were clean. The downside: couch and rugs were pretty worn and under the couch and coffee table was very dirty (snacks from past guests under there). Could use a deep clean. The screened in porch floor turned everyone’s feet black which explains why the cushions were so dirty. Hammock has seen better days. We still had a great time, just for the price I’d expect perfection :) oh blankets for the living room would be a great add too for cozy movie nights!

Alissa JessupAlissa Jessup

We've been renting for more than 30 years and of all the homes we've stayed in this one tops our list. The house we rented from Beachside Vacations was clean with all needed amenities; the location was fantastic, with the back of the house having an ocean view and the golf cart path right outside the back of the house which was great for a morning walk. The community of Wild Dunes is really nice, and people were very respectful of keeping their distance. Beachside Vacations was very quick to respond to any inquiries and the company appears to be extremely well run, which is important when you're renting for a week. It is the first house where we didn't have any major issues and had to request a cleaning crew the day we got there. Additionally, Beachside Vacations was very accommodating with our request for extra cleaning and disinfecting of the home before we arrived.

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Reviews of Beachside Vacations

4.8

(205)

1.0

3y

Our seven-night stay at 15 54th Ave on Isle of Palms was very disappointing. We only received half of what we paid for, and Beachside didn't ready the home for our arrival. We booked this house for the pool, yard, stacked porches, and location to the beach. The yard, porches, and pool were a mess when we arrived. We checked in on Saturday and filed a complaint immediately. On Sunday, we realized the front door would not lock, and Beachside did fix that the next day. They also cleaned the leaves from the pool, but the water was still murky, and the pool was not treated and was unusable. Beachside blamed it on storms before our arrival, but we live locally, and there were no storms. Beachside lied and said the pool area and porches were power-washed, and cushions were removed and cleaned on Monday. Not true! The exterior needed a good power washing, and patio furniture needed to be cleaned before our arrival. This house was and is not ready for spring guests. The homeowners need to be aware of these issues. The wifi was in and out, and the cable was non-existent. I needed to be able to work remotely but could not do so because of bad wifi. The Vayk Gear credit was also disappointing because they delivered the wrong kayak that was too big for us to manage. We asked to modify the order, but it took over 48 hours to get customer service, and then they told me that our window to modify had expired. I have texts and emails that show we were within the window. They let us cancel the order, but we were disappointed not to have the $250 credit for the advertised beach gear. Worst of all, a kitchen cabinet next to the ice maker fell and landed on my friend's toe and broke it—no accountability by Beachside. Overall, the stay was not worth the price. We asked for a 50% refund, to be fair since we received less than half of what was advertised. Beachside denied any refund. All we got out of this vacation rental was a roof and a lot of grief with no resolution from Beachside. They also lied to us, stating that the porches were blown off, power washed, and the cushion covers were taken to be cleaned on Monday during our stay. The only cover taken was a slipcover on the living room couch because of the stains. Beachside's personnel never noticeably touched the porches during our stay. Porches were as filthy when we checked out as when we arrived. We never saw a pool company, the pool was not treated, and the storm they blamed it on never happened. We know because we live locally, and there were no storms that would cause the condition that the home was found. As far as pressure washing, that never happened! So, either Beachside lied to us or their personnel lied to them. It is sad that not only has Beachside lied to us, but they have lied to the owners because their so-called "quick response" was not at all the case. We checked in Saturday evening around 6 pm, and their personnel never showed up until Monday. That is not a quick response, and the issues were never resolved over our seven-night stay. We have five adults and three children who stayed/visited the home while we were there, and they can confirm all of these issues. It is incredibly disappointing that Beachside, not the owners, takes zero accountability for the lack of service to this home. Not to mention the fact that they never even acknowledged anything about the cabinet falling on our friend's foot, breaking her toe. I hope the homeowners see this review because 15 54th Avenue could be a fantastic vacation destination if adequately managed. We will never use Beachside Vacations again....