The Palms Oceanfront Hotel — Hotel in Isle of Palms

Upon arrival I was politely greeted and was happy to hear that we could go up to our room and we chatted about good local places to eat, morning breakfast, where to shop, ect. I don't remember all names but Kevin and Stephanie, all my encounters with them and another gentlemen were chill and and polite. Parking was always available onsite as were drinks in the lobby. I purchased some souvenirs from the hotel and from the recommended "My Favorite Things" store across the street. Dining recommended next door was good as was at Folly Beach. The day before checkout, I had to call the front desk to ask to get our room cleaned. I had the "swab the deck" magnet on the door for 7.5 hours at that point and the cleaning lady I know saw me and it; because she saw us going into our modern, spacious, well air conditioned, King Oceanfront View Balcony room directly across the cleaning room. I wanted the room cleaned by the time I got back from dinner after a day at the beach at that point! They had that done, no problem. Checking out was a frustrating, rude experience in which we both left in bad moods because: BEFORE check out the cleaning lady bangs on the door to remind me, rather annoy me, that checkout was soon. I answered in a towel as I was getting dressed and told her nicely, "I know checkout is soon. I'm getting dressed right now. Literally 2 mins later she bangs again, looking at me like she didn't understand English. How was I supposed to get ready and be on my way to my next location if I'm answering the door every 2 min? So a grumpy dark skinned woman bangs on the door 2 mins later and says its past checkout really nastily. I replied, "I know that. I've been trying to leave but the cleaning lady keeps banging on the door every 2 min. She cuts me off and yells at me, "She has every right to, it's past checkout!" I said, "I'm aware of that. But I can't get myself dressed if I'm being stalled because I have to run to the door every 2 minutes and explain to her over and over and now you, that I am trying to leave, now can I? And by the way, where was she yesterday when I needed my room cleaned for 7.5 hours and it wouldn't have been done if I hadn't called the front desk?" She says, "Well did you put the card on the door on the correct side?!?" I said, "Yes, since 7:30am, as directed. She redirected the confrontation to, "Well its 20 mins past now and check out was at 11." I said, "Yeah, I know. Can I get dressed now PLEASE!?" I feel like this was done on purpose to stall me so they could charge me extra for checking out late or maybe she was just having a day. Whatever the case, there was no need to scold me like I was her child. I'm a grown young lady and spent plenty of money there. Nearly every room I saw on our floor was empty with the...

First....the bad. We started out in room 122. The hallway to the room was a dark oven. Dark, dingy and very, very hot. The room, call an interior room was dark and dingy. There was only one window that looked out onto the dark, dingy hallway. Since people were always using the hall (as to be expected) we had to keep the shutters closed or they could see straight into the room.|The room was very outdated and the air conditioning unit was very loud. Everything in the room needed updating. The shower had cracks and chips and was very old.|The stairwells were moldy, sandy, rusted, dingy, smelly and gross. Some of the handles for the doors leading out of the stairways were pointed down, out of place and hard to use and falling off.|The body wash, shampoo and conditioner smelled so bad that we couldn't use them. It was called drift and it smelled like a combination of medicine and cheap man. We had to go out and buy our own. |We didn't even try the breakfast because we wanted to be out of this hotel as much as possible.|I don't consider myself to be picky, but this hotel seemed like what I would imagine a truck stop to be like.|The good.....the location is very convenient. After the first day, we asked if there was anything with a window to the outside. The lady at the desk, Stephanie, was so helpful and so kind. We were so impressed with her. She said a room would be available for an upgrade the following day. We moved to room 311 and it was much better because it had a sliding glass door to a balcony so we got light, which was much needed.|When we started taking showers, we realized the shower was clogged. The next morning we told Stephanie and she got maintenance to fix it so that was good. Also, the AC unit would randomly cut off leaving the room very hot. That issue was never resolved but it would eventually kick on again after moving it to the dry mode.|I'm neutral on the parking. It really didn't bother me nearly as much as the dark and dingy room.|The review gets 2 stars because of how great Stephanie was-otherwise it would be a one. The location and Stephanie were bright spots. |If you are going to stay here, made sure you get a room with a window to...

I previously wrote this review prior to checkout. I am amending it to include events that occurred around checkout.

In our opinion, a fleabag motel. We had a partial ocean view room with a king size bed. It was filthy. Stains on the wall behind the coffee machine, dirty base boards, stains on the light switches on the lamps by the beds, to name a few. Then while my husband was taking a shower, a palmetto type cockroach came out from behind the tub surround and fell into the bath tub. If that cockroach incident was not enough, on the morning of checkout, I was packing the last of my belongings. Suddenly, a smaller type cockroach crawled out from behind the cabinet with the dirty coffee maker. That's the kind that can travel, and unfortunately we had to quarantine our luggage, throw out all of our unopened plane snacks, and call our pest control company for a preventative spraying immediately upon returning home. After a morning of flights. To be clear, we never brought in unopened food, never ate anything in the room, and drank only bottled water. My plane snacks were all still in their original packaging, unopened and in carry ons that were usually zipped shut.

When told about the cockroach problems, staff were more concerned about semantics and the genus of cockroach than actually solving the problem. They resorted to gaslighting tactics, downplaying it by saying "Oh they're just palmetto bugs" and one denied that they are cockroaches. I live in FL, which I bet is a buggier state than SC. Everyone here knows a palmetto bug is a cockroach. Secondly, we have them here too, but no one here makes excuses for seeing them in a hotel room. For the cockroach in the shower incident, they supposedly sprayed in the bathroom while we were gone. I requested that they leave a card behind stating that they did, but they did not. In my experience, most hotels that enter your room to perform maintenance while you are gone will do this. Whether they actually sprayed or not? Who knows, I have no evidence.

Laughably upon checkout, the hotel concierge offered us breakfast, in the same conversation that I notified them about the smaller...