1 FL FURNITURE — Local services in Jacksonville

After a long search for where do purchase my new couch my family found ourselves in FL Furniture. We had a great customer service experience and ended up not just getting the couch I couldn’t find in multiple other stores in the Jacksonville area but also a new bed room set (that is how good the deals are)! This post is over due as I really did get everything we needed and more walking away spending money but not feeling torn up about it, which if you know the heartache of furniture shopping it can get pricey. The business is family owned and we were told that if there are any issues call them and they will do everything they can to help. This was put to the test as my cat had medical issues leading to my new couch being ruined. I called FL Furniture thinking they might be able to help us get a discount to repurchase. To my surprise they didn’t have length questions about what happens or why. They just asked for the phone number and a few other details attached to the original purchase. Guys they ordered eveything again for free! I’m waiting on it to arrive in store and they’re going to call for us to pick up. I cannot express my gratitude for this family business. The same situation would have ended differently if we had bought at a big corporate furniture place. I will continue to word of mouth FL Furniture, as they are...

I love this place. Ezel is the owner and he is absolutely amazing!!! This place is the only place I would go to for my furniture needs.

I went to 5 different furniture stores looking for a sectional or living room set. I sat on over 30 couches/sectionals before I came to his store. I hated each one of them. They were either the wrong set up, too firm or not enough padding, I didn’t like the material, or they were overpriced.

From the moment I walked into FL furniture, I felt I went to the right place. Ezel met me shortly after I entered the store. He listened to my story, my concerns, what I wanted, and kept me within my budget. He had many different layouts, colors, and fabric choices. He was not a pushy salesman and he gave me honest opinions. He made me feel like I was his friend and not just some customer. He personalized my experience and made sure I was satisfied with my choice. He took the extra time to let me decide what I wanted. Not only did I find a sectional I love, but I got the matching ottoman, pillows, and a tv stand (all within my budget). He has a bunch of other furniture in stock too and many more options online that he will show you. I will definitely be returning for my items in the near future. Thanks Ezel!

Also wanted to give a shout out to his employees. They were all friendly and...

GREAT SELECTION, FRIENDLY STAFF, COMPETITVE PRICES. After being let down by crazy lead times and high prices at 6 other places in town looking for a sofa, FL Furniture was our last stop for the day after a recommendation from some friends and we are glad we went. They have a great assortment of items in their showroom and worked diligently with us for over an hour narrowing down what we liked and disliked. The sofa we chose wasn't there in the exact color we wanted that day, but they were able to look it up and tell us one was in route and gave us a reasonable ETA that ended up being very accurate. Their customer service is top notch, I personally witnessed two instances to back this up. Our friends had purchased a sofa from them a few months prior and it arrived with a slight flaw, FL Furniture stood by their word and made it right and replaced the part the very next day. While we were shopping another couple came in with an issue of an ottoman arriving stained from shipping when they opened it, there were some options in store, but not exactly what they wanted, so FL Furniture got a new replacement on order for them right there on the spot. Great experience all around, we will be back in the future and would...